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Malcolm Bernard Franklin, MD

Internal Medicine

5
711 Ratings
Years in Practice: 20 years
Practices In: Plainfield
Patients Seen: Ages 18+

To pro­vide com­pas­sion­ate care. 

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Care Team

Need an appointment sooner? While your primary care provider or specialist are the anchor of your care team, their advanced practice providers and physician partners are available to provide care when you need it.

Joshua Fink, PA-C

Internal Medicine
4.9

Practices In:

Plainfield

Schedule Online

Ashley Cheon, PA-C

Internal Medicine
4.8

Practices In:

Hoffman Estates

Schedule Online

Schedule an appointment with Malcolm Bernard Franklin, MD

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Locations

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Plainfield

24020 W. Riverwalk Ct.

Suite 102

Plainfield, Illinois 60544

815-676-2575

(Internal Medicine)
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Care Team

Need an appointment sooner? While your primary care provider or specialist are the anchor of your care team, their advanced practice providers and physician partners are available to provide care when you need it.

Joshua Fink, PA-C

Internal Medicine
4.9

Practices In:

Plainfield

Schedule Online

Ashley Cheon, PA-C

Internal Medicine
4.8

Practices In:

Hoffman Estates

Schedule Online
General Info
Video
Hospital Affiliations
Board Certifications
Internal Medicine
Languages
English
Clinical Interests

Cho­les­terol, hyper­ten­sion and adult diabetes

Memberships
American College of Physicians

Edward Hospital
801 S. Washington St. Naperville, Illinois 60540 630-527-3000 Get Directions
Education
School
Boston University School of Medicine Graduation Date: 2000 Degree: MD
Residency
Naval Medical Center Portsmouth Resident in Internal Medicine

Ratings

Ratings Category

The Patient Satisfaction Rating score is an average of all responses to care provider related questions on our independent rating system, the Press Ganey Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score. Learn more about our patient satisfaction survey.

Patient Satisfaction Rating

5

Likelihood of recommending this provider

5
708 Ratings

Provider discussed treatment options

4.9
701 Ratings

Provider explained things clearly

5
707 Ratings

Provider included you in decisions

4.9
686 Ratings

Provider showed concern

5
709 Ratings

Comments

Comments are collected in our Press Ganey Patient Satisfaction Surveys. Patients are de-identified to protect confidentiality and patient privacy. Learn more about our patient satisfaction survey.
"Dr Franklin is the best! His Bedside manor is impeccable"
5
Jun. 1, 2025
"Excellent"
5
May. 8, 2025
"It was a good experience. Dr Franklin is great"
5
May. 8, 2025
"I always am very pleased with my visit with Dr. Franklin, he explains very well."
5
May. 3, 2025
"Dr. Franklin not only listen he addresses the issue..not make it seem like you just want to vent. I think he is a great dr."
5
Apr. 30, 2025
"Dr Franklin is very, very good. I would recommend him to everyone. Very cool, calm and collective!!!"
5
Apr. 27, 2025
"Dr.Franklin is the best. He is always caring. He explains how things work,options if he thinks you need further attention. Every time I visit with him I leave in a better state of mind."
5
Apr. 27, 2025
"Dr. Franklin is always good at responding to question and very good at giving detailed explanations and/or suggestions."
5
Apr. 26, 2025
"Dr Franklin has great bedside manner."
5
Apr. 21, 2025
"He is a very good one to have cause he listens to you"
5
Apr. 20, 2025
"Dr Franklin is an amazing caring Dr. He truly cares."
5
Apr. 19, 2025
"Dr Franklin takes time to listen & explain everything thoroughly so you understand."
5
Apr. 18, 2025
"Dr Franklin gave me some excellent ideas about weight loss and exercise. He confirmed the condition I went in for in the visit."
5
Apr. 10, 2025
"I have been a patient of Dr Franklin's for over 15 years. He is the best and has helped me through normal and some challenging health issues. I appreciate him very much."
5
Apr. 10, 2025
"Dr. Franklin is hands down the BEST physician I have ever seen. 100/10!!"
5
Apr. 8, 2025
"Dr. Franklin was exceptional and professional. Happy to have such a wonderful doctor as part of my healthcare."
5
Apr. 5, 2025
"Professional and caring doctor."
5
Apr. 1, 2025
"Dr. Franklin is very professional and empathetic to my concerns. He is the best dressed doctor I have ever seen. His shoes are polished and his attire very well done. He is exceedingly polite, also."
5
Mar. 30, 2025
"Very concerned, great empathy"
5
Mar. 30, 2025
"Dr. Franklin is the best primary care doctor I have ever had. He listens, doesn't make you feel rushed, discusses everything addressed during the visit with you and explains well, he covers all the pertinent areas, makes you feel like he cares about you, and is very personable as well. He is prompt in commenting on test results on the Duly patient portal and also in answering questions in the messaging."
5
Mar. 29, 2025
"Dr. Franklin is excellent!"
5
Mar. 28, 2025
"Dr. Franklin is compassionate and listens well"
5
Mar. 27, 2025
"Dr. Franklin always listens."
5
Mar. 26, 2025
"Dr. Franklin is a rare find! He is patient centered, highly knowledgeable and solution focused. I am so happy he sees me and my entire family."
5
Mar. 23, 2025
"Dr Franklin and his nurses are all ways very helpful and professional"
5
Mar. 22, 2025
"I've been seeing Dr. Franklin for over 3 decades. That should tell you all you need to know about what I think of Dr. Franklin."
5
Mar. 20, 2025
"Dr Franklin always takes time to fully answer any questions."
5
Mar. 16, 2025
"Dr. Franklin and his staff are wonderful. They are very attentive and informative. They spend as much time as needed for your visit."
5
Mar. 16, 2025
"Dr. Franklin is thorough and professional."
5
Mar. 15, 2025
"Dr. Franklin is a wonderful doctor."
5
Mar. 14, 2025
"Dr. Franklin is great! He is also very professional and personable."
5
Mar. 14, 2025
"Always have a great experience with Dr Franklin."
5
Mar. 13, 2025
"Great doctor"
5
Mar. 10, 2025
"I love Dr. Franklin. He is the nicest, most caring Dr. I have ever met. He has been my primary physician for a decade and I love knowing he is looking after me and my health."
5
Mar. 9, 2025
"A excellent provider and very knowledgeable and helpful judgement!"
5
Mar. 9, 2025
"Dr Franklin is amazing. I would not consider any other physicians for my family or myself"
5
Mar. 9, 2025
"Always a pleasure seeing Dr. Franklin in his office to discuss my health."
5
Mar. 7, 2025
"Dr. Franklin is an excellent communicator, and he is concerned about his patients. I appreciate his consultative approach and we develop a care plan with his expertise and my input. I appreciate having him as my primary care physician."
5
Mar. 3, 2025
"Dr. Franklin is kind, caring, professional, an excellent listener, good at analyzing the problem and seeking the answer, patient--just the ideal physician."
5
Mar. 1, 2025
"Great experience."
5
Mar. 1, 2025
"Very professional, caring, informative."
5
Feb. 27, 2025
"Very good experienced. Asked Questions and listened to what my concerns. Also told me step by step what the next steps would be. I would recommend him."
5
Feb. 26, 2025
"Dr. Franklin is the ultimate professional. Excellent Doctor!"
5
Feb. 26, 2025
"Dr. Franklin gives me conficence that he cares about my health."
5
Feb. 24, 2025
"Dr Franklin is the best! Thorough, professional, compassionate. Great!"
5
Feb. 23, 2025
"This is an excellent clinic with great care"
5
Feb. 23, 2025
"Dr. Franklin is Amazing!"
5
Feb. 21, 2025
"Dr Franklin is a very attentive doctor and answers all questions and concerns thoroughly. He even confirms understanding of answers provided prior to moving on to the next topic. With Dr. Franklin I feel like I have a partner and advisor for my healthcare."
5
Feb. 19, 2025
"Overall great experience. Dr. Franklin is an excellent doctor shows compassion, and follow back up with you in a timely manner."
5
Feb. 17, 2025
"ALL GOOD"
5
Feb. 17, 2025
"Always a great experience with Dr Franklin"
5
Feb. 16, 2025
"I had a great visit with Dr.Franklin I felt he really listened to me. I felt he talked with me about my health concerns. He showed care and compassion which is something rare these days."
5
Feb. 14, 2025
"Dr. Franklin is an excellent doctor who take the time to listen, who does everything possible to help his patients and who really shows kindness and empathy for his patients."
5
Feb. 10, 2025
"Dr Franklin is an excellent doctor! He is extremely knowledgeable, caring and attentive. I frequently recommend him to friends and family"
5
Feb. 8, 2025
"As a long term patient of Dr. Franklin, I am one because of the high bar he sets for his practice. His willingness to listen, his response to questions and concerns most recently his efforts to make appointment time for a critical situation all support his high level of concern for the health and well being of his patients. My wife, meeting Dr Franklin for the first time, was highly impressed."
5
Feb. 8, 2025
"Great doctor!"
5
Feb. 7, 2025
"Dr Franklin is the best. He is a great listener and very compassionate, takes his time with you. Always has your best interest in mind when diagnosing the issues."
5
Feb. 2, 2025
"Dr Franklin is very good at listening, explaining, and summarizing next steps"
5
Jan. 26, 2025
"I had a few questions that I wanted answers to and Dr. Franklin answered them ."
5
Jan. 26, 2025
"The doctor was absolutely amazing !!! It was my first visit with him and I am so glad I have made him my primary very calm and caring"
5
Jan. 25, 2025
"My experience with Dr. Franklin has been very good. First as soon as he enters the exam room, he greets me by handshake and big SMILE which makes me comfortable that he is not in a hurry to get rid of me."
5
Jan. 24, 2025
"Dr.has best personal manner.As soon as he enters the room , he greets me which makes me feel like he is happy to see me returning."
5
Jan. 24, 2025
"Dr Franklin is my primary doctor. Never any issues. First class care"
5
Jan. 24, 2025
"The entire experience was excellent."
5
Jan. 23, 2025
"Dr. Franklin is awesome. Great bedside manner. Listens to and answers all my questions. I never feel like I'm being shuffled in/out of there."
5
Jan. 18, 2025
"Dr Franklin is a great dr and more importantly a great person. I'm so glad he is my primary care physician."
5
Jan. 14, 2025
"Good"
5
Jan. 14, 2025
"Dr.Franklin really takes his time and listens to all my concerns."
5
Jan. 9, 2025
"Excellent experience. Dr. Franklin took the time to explain and educate me on different questions I had. Highly recommend him to anyone looking for a primary care physician."
5
Jan. 8, 2025
"Always a good experience"
5
Jan. 5, 2025
"I've been seeing Dr. Franklin for at least 15 years, and I am very happy with him. He makes me feel comfortable. We discuss my health. He goes in the detail and actually seems to care about not only me but all his patients. "
5
Dec. 30, 2024
"Doctor gave me his full attention, cared, explained and gave me a plan of action. His concern made me feel safe."
5
Dec. 29, 2024
"Love, love, love Dr Franklin! I've been seeing him for about 10yrs. He truly has a passion for what he does, and it shows in his treatment to his patients!"
5
Dec. 28, 2024
"My health concerns were not addressed, the doctor spent more time on the computer rather then discussing my ailments"
1
Dec. 24, 2024
"Always enjoy my visit with Dr. Franklin."
5
Dec. 23, 2024
"Dr. Franklin answers questions and is knowledgeable about everything with no need for further visits."
5
Dec. 23, 2024
"Very knowledgeable, polite, professional and seem to care about my issues."
5
Dec. 22, 2024
"MY EXPERIENCE WAS VERY PROFESSIONAL AND Good"
5
Dec. 21, 2024
"Dr. Franklin listens intently to my concerns and provides thoughtful advice and solutions."
5
Dec. 20, 2024
"Excellent Care."
5
Dec. 17, 2024
"Dr Malcolm Franklin is a caring physician whose bedside manners are exceptional."
5
Dec. 14, 2024
"Dr.Franklin is the best."
5
Dec. 14, 2024
"Dr Franklin is the best. His approach is exceptional to someone like me who is extremely nervous about seeing any doctor."
5
Dec. 13, 2024
"I was very impressed by my doctor Malcolm Franklin . He has empathy as well as remarkable diagnostic skills. I would highly recommend him as a Primary or for all general iissues."
5
Dec. 8, 2024
"As usual, My experience was excellent!!!"
5
Dec. 6, 2024
"Dr Franklin is kind, compassionate, caring, and knowledgable. He listens and provides great care. Wonderful provider and highly recommend!"
5
Dec. 5, 2024
"Very good"
5
Dec. 1, 2024
"Dr Franklin is the best physician I have ever worked with. He cares about me above anything else when he is in that room."
5
Dec. 1, 2024
"I've always been happy with Dr. Franklin"
5
Nov. 29, 2024
"Dr Franklin is awesome! So is the staff."
4
Nov. 29, 2024
"Dr. Franklin is a wonderful physician and he shows the upmost care and concern. I really appreciate his help in navigating me through my illness."
4.8
Nov. 24, 2024
"Very good experience"
5
Nov. 24, 2024
"I have been a patient of Dr. Franklin for 17 yrs and have always been given the best care."
5
Nov. 22, 2024
"My experience was very good!"
5
Nov. 17, 2024
"Doctor Franklin is very through and professional and informative and cares about what I think"
5
Nov. 17, 2024
"DR Franklin is wonderful"
5
Nov. 16, 2024
"Always friendly, courteous and professional."
5
Nov. 15, 2024
"Basically Dr. Malcolm Franklin is the absolute best!"
5
Nov. 11, 2024
"Dr Franklin is the best"
5
Nov. 7, 2024
"Dr Franklin is professional and is very easy to talk too."
5
Nov. 6, 2024
"Dr. Franklin is personable and easy to talk to. He explains what he is doing and why he is doing it."
5
Nov. 1, 2024
"Always very respectful , engaging, attentive and quite knowledgeable!"
5
Oct. 27, 2024
"Awesome doctor sooo friendly and took time to listen"
5
Oct. 16, 2024
"Dr. Franklin takes the time to listen to questions and talk through options."
5
Oct. 13, 2024
"Dr Franklin has a calming demeanor and explained things in layman terms. His friendly manner helped to relieve any anxiousness."
5
Oct. 11, 2024
"This clinic is always a pleasant experience from start to finish. Dr. Franklin is kind, empathetic, helpful, and brilliant. I come away feeling completely heard and like my input is respected. I recommend Dr. Franklin often."
5
Oct. 11, 2024
"Dr Franklin is an exceptional doctor!"
5
Oct. 10, 2024
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