Compliance Hotline

Duly Health and Care is ded­i­cat­ed to uphold­ing the high­est stan­dards of busi­ness con­duct, eth­i­cal behav­ior, and com­pli­ance with laws and reg­u­la­tions. Our com­mit­ment to com­pli­ance is fun­da­men­tal to our mis­sion of deliv­er­ing excep­tion­al care. Through com­pre­hen­sive edu­ca­tion, train­ing, and com­mu­ni­ca­tion, we ensure that our employ­ees embody our core belief: hap­pi­er indi­vid­u­als cre­ate health­i­er com­mu­ni­ties.

To sup­port both our patients and employ­ees in deliv­er­ing extra­or­di­nary care, we have estab­lished a Com­pli­ance Hot­line. This con­fi­den­tial and anony­mous resource allows indi­vid­u­als to report poten­tial com­pli­ance issues or seek guid­ance with­out fear of retal­i­a­tion when raised in good faith. Avail­able ²⁴⁄₇, our hot­line is man­aged by our Com­pli­ance & Pri­va­cy team, ensur­ing all con­cerns are eval­u­at­ed and addressed appro­pri­ate­ly.

For assis­tance or to report a con­cern, please call our Com­pli­ance Hot­line at (630) 545‑7600. Please note, this hot­line should not be used for emer­gen­cies or issues requir­ing imme­di­ate atten­tion.

Addi­tion­al­ly, our com­pre­hen­sive com­pli­ance pro­gram includes:

• Poli­cies and Pro­ce­dures that reflect our com­mit­ment to integri­ty and legal compliance.
• Annu­al manda­to­ry train­ing cov­er­ing fraud, waste, and abuse pre­ven­tion, HIPAA pri­va­cy & secu­ri­ty, and oth­er essen­tial topics.
• A Code of Con­duct endorsed by our CEO to guide eth­i­cal behavior.
• Reg­u­lar meet­ings of our Com­pli­ance Com­mit­tee to sup­port the program’s devel­op­ment and align with Duly’s strate­gic goals.

For a copy of our Notice of Nondis­crim­i­na­tion, click here.

Dig­i­tal Acces­si­bil­i­ty Support

Duly Health and Care is com­mit­ted to ensur­ing dig­i­tal acces­si­bil­i­ty for all patients and vis­i­tors. We strive to make our dig­i­tal expe­ri­ences includ­ing our web­sites, patient por­tal (MyChart), and oth­er dig­i­tal ser­vices, acces­si­ble and com­pat­i­ble with com­mon­ly used assis­tive tech­nolo­gies, includ­ing screen read­ers, key­board nav­i­ga­tion, and speech recog­ni­tion tools.

If you expe­ri­ence dif­fi­cul­ty access­ing con­tent on our web­site, MyChart, or oth­er dig­i­tal ser­vices, or need assis­tance due to a dis­abil­i­ty, please con­tact us at info@​duly.​com. We will work with you to pro­vide sup­port or an alter­na­tive way to access the infor­ma­tion or ser­vices you need. (Please note: This con­tact is intend­ed for acces­si­bil­i­ty assis­tance and dig­i­tal access con­cerns; it should not be used for emer­gen­cies or issues requir­ing imme­di­ate med­ical atten­tion.)