Clinic Safety

We’re going above and beyond to ensure the safe­ty of our patients, providers and employ­ees. Below is an overview of the pre­cau­tion­ary safe­ty mea­sures we are tak­ing in our clinics:

Rig­or­ous Screen­ing Process:

  • Our rig­or­ous screen­ing process ensures that patients who are expe­ri­enc­ing COVID-19-like or res­pi­ra­to­ry ill­ness symp­toms are seen at sep­a­rate clin­ic loca­tions from those who have health­care needs but are not expe­ri­enc­ing COVID-19-like or res­pi­ra­to­ry ill­ness symptoms. 
  • To ensure effec­tive sep­a­ra­tion, when you arrive for your appoint­ment, a masked mem­ber of our care team will ask you a few ques­tions and take your tem­per­a­ture — regard­less of whether you’re feel­ing ill or well.

Mask Guid­ance

We can’t wait to see you smile, but for now, you still need to wear a mask in our facil­i­ties. Per Illi­nois Depart­ment of Pub­lic Health guide­lines, face masks are still required in health­care set­tings, even if you have been ful­ly vac­ci­nat­ed for COVID-19.

Infec­tion Con­trol Best Practices

  • Our providers and employ­ees are well-trained in infec­tion con­trol best prac­tices, includ­ing the effec­tive use of per­son­al pro­tec­tive equip­ment such as masks, gloves and goggles.

Clean­ing Protocols:

  • We con­tin­ue to ensure that all areas with­in our clin­ic loca­tions are cleaned reg­u­lar­ly with clean­ing prod­ucts that have been approved by the EPA as effec­tive against coro­n­avirus (COVID-19).

Vis­i­tor Restrictions:

As a pre­cau­tion­ary mea­sure to keep our patients, vis­i­tors and care team mem­bers safe, Duly Health and Care is work­ing to lim­it the num­ber of peo­ple in our wait­ing rooms at our sites. We are ask­ing that patients do not bring any­one with them to their appoint­ment unless clin­i­cal­ly required.

  • Pedi­atric patients can bring one sup­port per­son, but par­ents are advised to leave their oth­er chil­dren at home with anoth­er adult when­ev­er possible.
  • Patients hav­ing out­pa­tient surgery should lim­it their vis­i­tors to one sup­port per­son (over the age of 18), how­ev­er, we strong­ly encour­age them to wait in their vehi­cle. A mem­ber of our care team will call them with updates and/​or instruct them on when they can enter the clinic.
  • If you are dri­ving a patient to their appoint­ment or watch­ing chil­dren dur­ing an adult’s appoint­ment, we ask that you wait in your car and do not wait inside the clinic.

Click here for the lat­est infor­ma­tion on Coro­n­avirus (COVID-19).