BCBSIL Provider Termination Issues

Start­ing around May 21, 2025, some Duly Health and Care patients enrolled in BCB­SIL plans began receiv­ing let­ters that incor­rect­ly stat­ed their Duly provider is no longer in net­work. A sec­ond round of let­ters began arriv­ing the week of June 23. These notices were sent due to a cler­i­cal error on BCBSIL’s part.

We want to assure you that Duly providers remain in net­work for all cur­rent­ly con­tract­ed BCB­SIL plans, and this error has no impact on your billing or cov­er­age. You can con­tin­ue receiv­ing care from your Duly providers as usual.

If you received one of these let­ters, you do not need to take any action at this time.

Please note that Illi­nois law requires insur­ers to pro­vide at least 60 days’ notice to both patients and providers before end­ing cov­er­age. If you believe your rights have been vio­lat­ed, you have the right to file a for­mal com­plaint with the Illi­nois Depart­ment of Insurance. 

For more infor­ma­tion on fil­ing a com­plaint online, please vis­it the Illi­nois Depart­ment of Insur­ance website. 

Illi­nois Depart­ment of Insur­ance
115 S. LaSalle Street, 13^th Floor
Chica­go, IL 60603
312−814−2420

Illi­nois Depart­ment of Insur­ance
320 W. Wash­ing­ton St.
Spring­field, IL 62767
217−782−4515