Duly Health and Care MyChart Two-Factor Authentication

Begin­ning May 31, 2025, your Duly Health and Care MyChart account will require two-fac­tor authen­ti­ca­tion (2FA). To bet­ter pro­tect your Duly MyChart account and health data, after log­ging in with your user­name and pass­word, you will need to ver­i­fy your iden­ti­ty with a one-time pass­code sent to your email or via text mes­sage. This addi­tion­al secu­ri­ty fea­ture pro­vides extra pro­tec­tion for your health data, pre­vent­ing oth­ers from access­ing your account, even if they know your password.

Watch this video to learn more about secur­ing your MyChart account with two-fac­tor authentication.

2FA Fre­quent­ly Asked Questions

How do I log in using two-fac­tor authentication?

When you log in to your MyChart account, you will use your exist­ing user­name and pass­word. MyChart will then send a one-time, 6‑digit code to your pre­ferred email address or phone num­ber, which you will enter that code on the ​“Ver­i­fy Your Iden­ti­ty” page. If you acci­den­tal­ly close this page or wait too long, you can select ​“Resend Code” to receive a new one-time code.

Steps to log in with 2FA:

1. Log in to MyChart using your exist­ing user­name and pass­word. If this is your first time using Duly MyChart 2FA, you may be asked to con­firm your email address or mobile phone number.
2. Choose how you would like to receive your unique log in code — by email or text. If one of the options is not pre­sent­ed, you do not have that form of con­tact infor­ma­tion saved in your MyChart account. You can add con­tact infor­ma­tion under Per­son­al Infor­ma­tion after log­ging in to MyChart.
3. Access your email or text mes­sage to find your one-time, 6‑digit code. Do not close the ​“Ver­i­fy Your Iden­ti­ty” page; if you do, you will need to select ​“Resend Code” to receive a new code.
4. Enter your one-time, 6‑digit code into the ​“Enter Code” box on the ​“Ver­i­fy Your Iden­ti­ty” page.
5. Select the ​“Trust this device” check­box to remem­ber this device for 90 days. This will allow you to skip 2FA on this trust­ed device for those 90 days.
6. Click Ver­i­fy to log in.

What if I do not receive the one-time code?

We rec­om­mend select­ing to receive your code via text mes­sage to get your code more quick­ly. Receiv­ing your one-time code can take up to 10 – 15 minutes.

If you opt­ed to receive your code via email, check your spam or junk fold­er and make sure to add mychart@​duly.​com is added to your con­tact list.

If you still have not received your code after 10 – 15 min­utes, click ​“Resend Code” on the ​“Ver­i­fy Your Iden­ti­ty” page.

If you are still hav­ing trou­ble, con­tact the Duly MyChart Help Desk at 1−855−269−2427.

Do I have to use 2FA each time I log in?

Begin­ning May 31, 2025, 2FA will be required to log in to your Duly MyChart account and can­not be turned off.

You can skip 2FA for up to 90 days by select­ing ​“Trust Device” when log­ging in to your Duly MyChart account with 2FA for the first time.

If you use bio­met­rics (Face ID or thumbprint) to log in to your Duly MyChart mobile app, you will not be required to com­plete 2FA when log­ging in.

If you use a pub­lic com­put­er or shared device, we rec­om­mend des­e­lect­ing ​“Trust Device” when log­ging in. This should only be used on your per­son­al devices.

Can I still log in to my prox­y’s Duly MyChart accounts with 2FA?

If you man­age some­one else’s care using their Duly MyChart user­name and pass­word, you will no longer be able to do that. You will need to request proxy access and log in with your Duly MyChart account.

You can request proxy access to a Duly MyChart account by com­plet­ing the appro­pri­ate proxy forms here.