Duly Health and Care MyChart

Access­ing your health infor­ma­tion should not be lim­it­ed to busi­ness hours. That’s why we offer MyChart, pro­vid­ing online access to your elec­tron­ic med­ical record (EMR) and a con­ve­nient way to com­mu­ni­cate with your whole health care team.

Stay connected to your health

From view­ing test results, pay­ing your bill and refill­ing pre­scrip­tions to receiv­ing care remote­ly with a video or e‑visit, MyChart offers you easy access to your med­ical team and health infor­ma­tion when­ev­er and wher­ev­er you are. MyChart is accessible on your desktop or mobile web browser at mychart.dulyhealthandcare.com or download the free Duly Health and Care app on your smartphone or tablet.

You can also securely access the MyChart account for family members or persons under your care with Proxy access. Complete the Proxy Access forms available here to receive access.

How to sign-up for MyChart

Registering for a new MyChart account can be completed in a few easy steps.

Please note, if you are brand new to Duly Health and Care and have not seen one of our providers or do not have an upcoming appointment scheduled, you will need to call us at 1-630-469-9200 to create your medical record prior to setting up a MyChart account.

Step 1: Request an Activation Code

We need some information from you to match or create your patient record with a new MyChart account. Complete this form to receive an activation code that will allow you to set up your account.

Your activation code will be emailed to you within 72 hours of the completion of your form. Your activation code email will come from donotreply@mychartadmin.com.

If you have already scheduled an upcoming appointment, your confirmation email will contain a link to activate your MyChart account and you can skip this step.

NOTE: Activation codes can only be requested online for patients 18 years of age or older. For minors or to receive access to another adult's MyChart account, please complete the Proxy Access forms here.

Step 2: Complete Registration

Once you have received your authorization code, complete your account set up here or at the link provided in your authorization code email. You will be asked to:

  • Choose a username and password
  • Confirm your email address and opt-in for text message notifications
  • Accept the MyChart Terms and Conditions

Step 3: Log In!

You now have access to your online medical records as well as the ability schedule appointment, message your providers and complete video visits.

For any questions on MyChart, please contact the MyChart Help Desk at 1−855−269−2427.

Patient security is our top priority

We take great care to ensure your health infor­ma­tion is kept pri­vate and secure. Access to infor­ma­tion is con­trolled through secure activation codes, per­son­al usernames and pass­words. MyChart uses the lat­est encryp­tion tech­nol­o­gy. Unlike conventional email, all MyChart mes­sag­ing is done while you are secure­ly logged on to our web­site or the MyChart mobile app.