DOWNERS GROVE, IL — Duly Health and Care was recognized recently by the Humana Stars Patient Experience program for its leadership and service to the community in 2020 –the peak of the global COVID-19 pandemic.
“From its quick response to care access and testing to providing immunizations and more in 2020, Duly Health and Care is a demonstrated leader in healthcare,” said Alicia Gjertson, director of Stars Improvement at Humana. “We are grateful to know that our Humana members can count on Duly for their health and safety.”
The 2020 Patient Experience Award of Excellence recognizes individual provider groups contracted with Humana based on its evaluation of patient experience and Star Ratings, a quality rating calculated by the Centers for Medicaid and Medicare Services (CMS). In 2021, the Accountable Care Organization (ACO) for Duly Health and Care earned a perfect 100% — the highest achievable score for quality.
“Providing quality, affordable healthcare with compassion is at the heart of what we do, and this award demonstrates that we are achieving that purpose and helping people flourish,” said Dr. Mathew Philip, senior vice president of Clinical Innovation at Duly Health and Care.
“We’re committed to putting patients first and creating experiences that seamlessly pair them with their provider on their healthcare journey,” said Don Hoscheit, chief medical officer at Duly Health and Care. “Being recognized in this way makes us proud of how we care for patients.”
About Duly Health and Care
DuPage Medical Group is now known as Duly Health and Care. It is one of the largest independent, multi-specialty physician-directed medical groups in the nation with more than 1,000 primary care and specialty care physicians and more than 7,000 team members, in over 150 locations. The organization is wholly dedicated to helping all it serves flourish by challenging the expected to deliver the extraordinary in health and care.
Duly Health and Care physicians and team members support nearly 2.5 million individuals in their personal health journeys each year, helping each one to meet their extraordinary potential through a holistic care delivery model designed to make health and care welcoming, simplified and personalized.
For more information, visit www.dulyhealthandcare.com.