Our Leadership

Board of Direc­tors, Physi­cian Group

Paul Mer­rick, MD, Chair­man of the Board
Duly Health and Care Physi­cian Organization

Dr. Paul Mer­rick, a board-cer­ti­fied and renowned urol­o­gist, serves as the Chair­man of the Board and CEO of the Duly Health and Care Physi­cian orga­ni­za­tion, the largest inde­pen­dent, mul­ti-spe­cial­ty group in Illinois.

In his role, Dr. Mer­rick leads the Board and physi­cians in their goal of mak­ing health­care bet­ter for patients and com­mu­ni­ties by offer­ing high-qual­i­ty and com­pas­sion­ate care. He ensures that Duly’s physi­cian-dri­ven approach con­tin­ues to lead to excep­tion­al physi­cian engage­ment and improved patient outcomes.

As a leader crit­i­cal to the organization’s suc­cess, Dr. Mer­rick has played an impor­tant role in Duly’s growth dur­ing the last decade.

Under­stand­ing the impor­tance of giv­ing back, Dr. Mer­rick also helped estab­lish the organization’s char­i­ta­ble foun­da­tion, the Duly Health and Care Char­i­ta­ble Fund, which sup­ports and grants fund­ing to more than 30 Chicagoland non­prof­it orga­ni­za­tions that pro­vide access to food, afford­able hous­ing and healthcare/​wellness ser­vices to those in need.

He has been in prac­tice since 1994, was a found­ing physi­cian when Duly Health and Care start­ed as DuPage Med­ical Group in 1999 and has been lead­ing the physi­cian orga­ni­za­tion since 2009. He pre­vi­ous­ly served as chair­man of the Urol­o­gy depart­ment for 13 years; he also served as Trea­sur­er and remains a mem­ber of the Board of Directors.

Dr. Mer­rick earned his med­ical degree from Rush Med­ical Col­lege and com­plet­ed his res­i­den­cy at Rush Uni­ver­si­ty Med­ical Cen­ter, where he served as chief res­i­dent of urology.

John Por­cel­li, MD, President

Dr. John Por­cel­li, board-cer­ti­fied in crit­i­cal care, pul­monary med­i­cine and sleep med­i­cine, serves as Pres­i­dent of Duly Health and Care. 

He works close­ly with the Duly lead­er­ship team to direct and improve all aspects of patient care, ensure con­tin­u­ous physi­cian engage­ment and dri­ve growth ini­tia­tives for the organization.

In his lead­er­ship role, Dr. Por­cel­li upholds humil­i­ty, pas­sion and com­mit­ment while he leads physi­cians in prob­lem-solv­ing and devel­op­ing solu­tions for achiev­ing high­er qual­i­ty, low­er cost out­pa­tient care. He also works to assure physi­cians have influ­ence and oppor­tu­ni­ty in how they prac­tice medicine. 

In prac­tice at Duly Health and Care since 2004 and appoint­ed pres­i­dent in 2019, he pre­vi­ous­ly served as trea­sur­er and mem­ber of the Duly Board of Direc­tors, chair­man of Duly’s crit­i­cal care, pul­monary med­i­cine and sleep med­i­cine depart­ment, med­ical direc­tor of an inten­sive care unit at a local hos­pi­tal and leader at sev­er­al inter­nal and exter­nal com­mit­tees. As a full-time prac­tic­ing physi­cian, he brings exten­sive expe­ri­ence in treat­ing lung can­cer, COPD, acute lung injury, adult asth­ma, sleep dis­or­ders and sepsis.

Dr. Por­cel­li is pas­sion­ate about health­care because he finds the team­work approach between physi­cians and patients gratifying. 

He earned his under­grad­u­ate degree from the Uni­ver­si­ty of Notre Dame and his med­ical degree from Rush Med­ical Col­lege. He com­plet­ed his res­i­den­cy in inter­nal med­i­cine at Rush Uni­ver­si­ty Med­ical Cen­ter and lat­er com­plet­ed fel­low­ship train­ing in crit­i­cal care, pul­monary med­i­cine and sleep med­i­cine at Loy­ola Uni­ver­si­ty Med­ical Cen­ter, where he also served as chief fellow.

Dr. Por­cel­li enjoys spend­ing time with his wife and six chil­dren and attend­ing sport­ing events. With­in the com­mu­ni­ty, he active­ly par­tic­i­pates in fundrais­ing oppor­tu­ni­ties, vol­un­teers with local char­i­ties and men­tors col­lege stu­dents who are inter­est­ed in pur­su­ing med­ical pro­fes­sions. The most reward­ing accom­plish­ment of Dr. Porcelli’s career thus far has been hav­ing the oppor­tu­ni­ty to serve patients as a Duly Health and Care physician. 

Lead­er­ship Recognitions

  • DMG Physi­cian of the Year in 2017
  • DMG Spe­cial­ist of the Year in 2010

Michael Fitzger­ald, MD, Secretary

Dr. Michael Fitzger­ald, a board-cer­ti­fied physi­cian in Fam­i­ly Prac­tice, serves as sec­re­tary of Duly Health and Care. In his lead­er­ship role, he upholds integri­ty, com­mit­ment and account­abil­i­ty when empow­er­ing oth­ers. He also demon­strates humil­i­ty, active lis­ten­ing and diplomacy. 

Dr. Michael Fitzger­ald is an expe­ri­enced fam­i­ly med­i­cine physi­cian whose exper­tise includes dia­betes, asth­ma, sports med­i­cine and acute care issues. Dr. Fitzger­ald focus­es on teach­ing fam­i­lies, includ­ing chil­dren and the elder­ly, how to stay healthy, active, and injury-free. He has instruct­ed med­ical stu­dents in a vari­ety of set­tings, includ­ing fam­i­ly prac­tice clin­ics, inten­sive care units and pedi­atric and obstet­ric wards. 

He has been prac­tic­ing at Duly Health and Care since 2001 and is also a mem­ber of the Amer­i­can Acad­e­my of Fam­i­ly Prac­tice, the Illi­nois Acad­e­my of Fam­i­ly Physi­cians and the Amer­i­can Med­ical Association. 

He is pas­sion­ate about health­care because he trea­sures hav­ing the oppor­tu­ni­ty to make a pos­i­tive impact on patients every day. 

Dr. Fitzger­ald earned his med­ical degree in 1998 from Loy­ola Uni­ver­si­ty Stritch School of Med­i­cine in May­wood, Ill., and com­plet­ed his res­i­den­cy at Mac­Neal Fam­i­ly Prac­tice in Berwyn, Ill. He is affil­i­at­ed with Edward Hospital. 

In Dr. Fitzgerald’s free time, he enjoys trav­el­ing with fam­i­ly and friends and cre­at­ing mem­o­rable expe­ri­ences along the way. With­in the com­mu­ni­ty, he has instruct­ed med­ical and nurse prac­ti­tion­er stu­dents dur­ing their clin­i­cal rota­tions through his clin­ic. The most reward­ing accom­plish­ment of his career thus far has been hav­ing the priv­i­lege to work with patients from all walks of life. He has gained great sat­is­fac­tion from this expe­ri­ence and has enjoyed car­ing for patients through­out their dif­fer­ent stages. 

Lead­er­ship Recognitions

  • Named one of Chica­go Magazine’s Top Doc­tors’ in 2018
  • Rec­og­nized in West Sub­ur­ban Liv­ing Mag­a­zine in 2014 and 2017

Christi­na E. Bratis, MD, Vice President

Dr. Christi­na Bratis, a hos­pi­tal­ist board-cer­ti­­fied in inter­nal med­i­cine, serves as Vice Pres­i­dent of the Board of the Duly Health and Care physi­cian organization.

Dr. Bratis joined Duly Health and Care in August 2009. As a leader, she is known for being calm and fair and is rec­og­nized for her focus on under­stand­ing the per­spec­tive of others.

She is pas­sion­ate about health­care because of the irrefutable impact it has on her patients and their com­mu­ni­ties, form­ing the foun­da­tion of a hap­py and pro­duc­tive life.

She earned her med­ical degree in 2005 from Rush Med­ical Col­lege, com­plet­ed her res­i­den­cy at the Uni­ver­si­ty of Illi­nois at Chica­go, and served an addi­tion­al year there as chief res­i­dent in inter­nal med­i­cine. She is affil­i­at­ed with Advo­cate Good Samar­i­tan Hos­pi­tal, Edward Hos­pi­tal, Elmhurst Hos­pi­tal and North­west­ern Med­i­cine Cen­tral DuPage Hospital.

Dr. Bratis loves con­nect­ing with her fam­i­ly and friends in her free time. She enjoys food, trav­el, the out­doors and run­ning. With­in the com­mu­ni­ty, she played an instru­men­tal role as the Clin­i­cal Leader of the McCormick Place Alter­nate Care Facil­i­ty, the first local field facil­i­ty built to address the city of Chica­go and state of Illi­nois’ COVID-19 response. The most reward­ing accom­plish­ment of Dr. Bratis’ career thus far has been being able to devel­op con­nec­tions with her patients, work­ing to earn their trust as she cares for them through the often vul­ner­a­ble and stress­ful expe­ri­ence of being in the hospital.

Math­ew Philip, MD, Treasurer

Dr. Math­ew Philip, board-cer­ti­fied in inter­nal med­i­cine, serves as trea­sur­er of Duly Health and Care. He also serves as the Med­ical Direc­tor of Clin­i­cal Inno­va­tion for the orga­ni­za­tion where he focus­es on inte­grat­ing clin­i­cal inno­va­tions into Duly’s exist­ing pro­grams and bring­ing new con­cepts to life that will make health­care bet­ter for patients and com­mu­ni­ties served. With­in his lead­er­ship role, Dr. Philip upholds active lis­ten­ing, hon­esty, trust and strives to lead by exam­ple while empow­er­ing others. 

Dr. Philip spe­cial­izes in the man­age­ment of senior patients with com­plex health issues at Duly Health and Care’s Break­Through Care Cen­ter loca­tion in Wheaton. 

He joined Duly Health and Care in 2009 and was appoint­ed trea­sur­er in 2019. 

Dr. Philip is pas­sion­ate about health­care because he believes it serves as a foun­da­tion­al key for all peo­ple. Addi­tion­al­ly, he enjoys how health­care cre­ates con­stant oppor­tu­ni­ties for improve­ment and end­less chances to pos­i­tive­ly impact the lives of others. 

He earned his med­ical degree from North­west­ern Uni­ver­si­ty Fein­berg School of Med­i­cine and com­plet­ed his res­i­den­cy in inter­nal med­i­cine at the Uni­ver­si­ty of Illi­nois at Chicago. 

Dr. Philip is deeply con­nect­ed to the health­care field because he has seen its direct impact while his father was diag­nosed with can­cer. Dur­ing this time, he saw how the med­ical field influ­enced his father’s faith, fam­i­ly and per­se­ver­ance. With­in the com­mu­ni­ty, Dr. Philip is active­ly involved in med­ical mis­sion trips and has trav­eled to Mex­i­co, Haiti, Nepal and oth­er loca­tions. These trips allow him to trea­sure the impor­tance of giv­ing back to those less for­tu­nate in addi­tion to cre­at­ing fresh per­spec­tives about life. The most reward­ing accom­plish­ment of his career thus far has been choos­ing to be part of Duly Health and Care. He cher­ish­es Duly’s con­tin­u­ous mis­sion focused on chang­ing health­care for the better. 

Lead­er­ship Recognition

  • Award­ed a medal of excel­lence by the US sur­geon gen­er­al in 2018 

Don­ald Hoscheit, MD, Chief Med­ical Officer

Dr. Don­ald Hoscheit, board-cer­ti­fied gas­troen­terol­o­gist, serves as the Chief Med­ical Offi­cer of Duly Health and Care. In his lead­er­ship role, he upholds integri­ty, humil­i­ty and account­abil­i­ty while empow­er­ing oth­ers. He fur­ther demon­strates com­mu­ni­ca­tion and empa­thy as a physician. 

He has been in prac­tice at Duly for more than 30 years and has held many lead­er­ship roles with­in and out­side the orga­ni­za­tion. In addi­tion to serv­ing as chief med­ical offi­cer, he serves as a mem­ber of the Duly Health and Care’s Board of Direc­tors and as a leader on sev­er­al of Duly’s inter­nal com­mit­tees. He also serves on the Physician’s Lead­er­ship Coun­cil and Cre­den­tials Com­mit­tee at North­west­ern Med­i­cine Cen­tral DuPage Hos­pi­tal and the finance com­mit­tee at his church.

Dr. Hoscheit prac­tices gas­troen­terol­o­gy full-time, spe­cial­iz­ing in dis­eases and dis­or­ders of the diges­tive tract, endo­scop­ic surgery, colon can­cer detec­tion and screen­ing, col­i­tis, Crohn’s dis­ease and pep­tic ulcer disease. 

He is pas­sion­ate about health­care and believes it is an hon­or and priv­i­lege to be trust­ed by some­one to pro­vide their care.

He earned his med­ical degree from the Loy­ola Uni­ver­si­ty Stritch School of Med­i­cine and com­plet­ed his intern­ship, res­i­den­cy in inter­nal med­i­cine and fel­low­ship train­ing in clin­i­cal gas­troen­terol­o­gy at the Loy­ola Uni­ver­si­ty Med­ical Cen­ter. He is a fel­low of both the Amer­i­can Col­lege of Gas­troen­terol­o­gy (ACG) and the Amer­i­can Gas­troen­tero­log­i­cal Asso­ci­a­tion (AGA).

Dr. Hoscheit enjoys spend­ing time with his fam­i­ly and prac­tic­ing his faith; both activ­i­ties chal­lenge him every day. When time allows, he also likes to read, trav­el, hike and cycle. With­in the com­mu­ni­ty, he has served on hos­pi­tal and med­ical soci­ety boards. The most reward­ing accom­plish­ment of his career thus far has been see­ing his gas­troen­terol­o­gy depart­ment grow from a group of four to a group of over 30 excel­lent car­ing providers. He is proud he can have a role in Duly’s growth and work along­side and learn from com­pas­sion­ate, ded­i­cat­ed physi­cians and admin­is­tra­tive leaders. 

Lead­er­ship Recognition

  • Elect­ed as a fel­low of the ACG and AGA

Shilpa Red­dy Cheruku­pal­ly, MD

Dr. Shilpa Red­dy Cheruku­pal­ly, board-cer­ti­fied oto­laryn­gol­o­gist, has more than 15 years of expe­ri­ence with­in her spe­cial­ty. Her med­ical inter­ests include: min­i­mal­ly inva­sive sinus surgery, in-office bal­loon sin­u­plas­ty, sinus surgery in adults and chil­dren, treat­ment of nasal obstruc­tion and snor­ing in adults and chil­dren as well as pedi­atric oto­laryn­gol­o­gy con­di­tions. In her lead­er­ship role, Dr. Cheruku­pal­ly upholds com­mu­ni­ca­tion, col­lab­o­ra­tion and empa­thy when empow­er­ing oth­ers. Prac­tic­ing at Duly Health and Care since August 2005, she pre­vi­ous­ly served as direc­tor of pedi­atric oto­laryn­gol­o­gy at Cor­nell Med­ical Center/​New York Pres­by­ter­ian Hos­pi­tal as well as the assis­tant pro­fes­sor of Oto­laryn­gol­o­gy Head and Neck Surgery at Cor­nell Med­ical School.

Dr. Cheruku­pal­ly is pas­sion­ate about health­care because she cher­ish­es how the med­ical field is an out­let to mean­ing­ful­ly improve people’s dai­ly lives. 

She received her under­grad­u­ate degree from Duke Uni­ver­si­ty and her med­ical degree from Bay­lor Col­lege of Med­i­cine in 1997. She com­plet­ed her res­i­den­cy through Har­vard Med­ical School at the Mass­a­chu­setts Eye and Ear Infir­mary and com­plet­ed her fel­low­ship train­ing in pedi­atric oto­laryn­gol­o­gy at Uni­ver­si­ty of Chica­go Com­er Children’s Hos­pi­tal. Dr. Cheruku­pal­ly is affil­i­at­ed with Edward Hos­pi­tal and North­west­ern Med­i­cine Cen­tral DuPage Hospital.

Dr. Cheruku­pal­ly enjoys spend­ing time with her hus­band and two chil­dren, trav­el­ing and indulging in var­i­ous cuisines as an avid food­ie. Addi­tion­al­ly, she has climbed Mount Kil­i­man­jaro and ran the Chica­go Marathon. With­in the com­mu­ni­ty, she has par­tic­i­pat­ed in human­i­tar­i­an mis­sions with non-prof­it orga­ni­za­tion, Med­ical Mis­sions for Chil­dren.” The most reward­ing accom­plish­ment of Dr. Cherukupally’s career thus far has been win­ning the CUE award for teach­ing at Harvard. 

Lead­er­ship Recognition

  • Named one of Cas­tle Connolly’s Top Doc­tors’ in 2019 
  • Named one of Cas­tle Connolly’s Top Doc­tors’ in 2017 

David Dun­gan, MD

Dr. David Dun­gan, board-cer­ti­fied in inter­nal med­i­cine and pedi­atrics, is an expe­ri­enced internist and pedi­a­tri­cian who spe­cial­izes in high qual­i­ty per­son­al­ized health­care for all ages. In his lead­er­ship role, Dr. Dun­gan upholds active lis­ten­ing, con­sen­sus build­ing, and integri­ty. He takes this same approach to the deliv­ery of care of his patients. 

His spe­cial areas of clin­i­cal inter­est are cho­les­terol, hyper­ten­sion, nutri­tion and dia­betes, includ­ing obe­si­ty pre­ven­tion and lifestyle medicine.

Dr. Dun­gan joined Duly Health and Care in 2000; out­side of his med­ical prac­tice, he chairs the Qual­i­ty Assur­ance and Uti­liza­tion Man­age­ment Com­mit­tee of Duly Health and Care. In addi­tion, he serves as board chair for FOR­WARD (Find­ing Oppor­tu­ni­ties that Result in Well­ness for All Res­i­dents of DuPage), a 501c3 char­i­ta­ble orga­ni­za­tion which is ded­i­cat­ed to build­ing com­mu­ni­ty-based sys­tems to counter the grow­ing prob­lem of chron­ic dis­ease and health dis­par­i­ties. Also, Dr. Dun­gan has been award­ed as a Fel­low of the Amer­i­can Acad­e­my of Pedi­atrics and a Fel­low of the Amer­i­can Col­lege of Physicians. 

He is pas­sion­ate about health­care because of the over­all expe­ri­ence demon­strat­ed between patients and providers; there is an abil­i­ty for patients to gen­er­ate self-improvement.

He received his med­ical degree in 1988 from Loy­ola Uni­ver­si­ty Stritch School of Med­i­cine in May­wood. Dr. Dun­gan com­plet­ed his com­bined res­i­den­cy in inter­nal med­i­cine and pedi­atrics at Loy­ola Uni­ver­si­ty Med­ical Center/​Foster McGaw Hos­pi­tal in 1992. He is affil­i­at­ed with Advo­cate Good Samar­i­tan Hospital.

Dr. Dun­gan is the proud father of triplets, who are now young adults. As a cham­pi­on of healthy lifestyle habits, he enjoys culi­nary med­i­cine as well as the arts and recre­ation­al sports. With­in the com­mu­ni­ty, he has served on var­i­ous hos­pi­tal com­mit­tees, has been a speak­er for new mom/​baby class­es and donat­ed his time to com­mu­ni­ty orga­ni­za­tions. He and his wife are active sup­port­ers and fundrais­ers for Mis­eri­cor­dia, because of their belief in the way this orga­ni­za­tion has helped their daugh­ter and many oth­ers with intel­lec­tu­al dis­abil­i­ties thrive. He also has coached youth base­ball, vol­un­teered with his parish’s health team and served peri­od­i­cal­ly as a com­mu­ni­ty instruc­tor for clin­i­cal med­ical res­i­dents and advanced nurs­ing stu­dents. Cur­rent­ly, Dr. Dun­gan rep­re­sents Duly on the DuPage Health Coali­tion, a con­sor­tium of health care providers com­mit­ted to pro­vid­ing access to health­care for res­i­dents of DuPage Coun­ty. The most reward­ing accom­plish­ment of his career thus far has been learn­ing that his two sons have cho­sen med­i­cine as careers; he hopes their deci­sions to enter this field were reflec­tive of his own care phi­los­o­phy that he strives to imple­ment dai­ly to his patients. 

Juli­et Fal­lah, MD

Dr. Juli­et Fal­lah, board-cer­ti­fied in radi­ol­o­gy, serves on Duly Health and Care’s radi­ol­o­gy team and is the radi­a­tion safe­ty offi­cer of Duly Health and Care. She devel­oped poli­cies and imple­ment­ed pro­to­cols for Duly Health and Care patients to min­i­mize and track imag­ing radi­a­tion expo­sure. In her lead­er­ship role, Dr. Fal­lah upholds inclu­sive­ness, cre­ativ­i­ty and inspi­ra­tion when empow­er­ing others. 

Dr. Fal­lah has been prac­tic­ing at Duly Health and Care for sev­er­al years, fol­low­ing her work at Advo­cate Good Samar­i­tan Hos­pi­tal where she devel­oped the PET/CT pro­gram as well as the CT angiog­ra­phy program. 

She is pas­sion­ate about health­care because she loves hav­ing the chance to tru­ly help people. 

She com­plet­ed her fel­low­ship train­ing in chest imag­ing at the Mallinck­rodt Insti­tute of Radi­ol­o­gy at Barnes-Jew­ish Hos­pi­tal in St. Louis.

Dr. Fal­lah is an avid read­er and firm sup­port­er of the arts. She also enjoys trav­el­ing and is con­stant­ly in awe of her two chil­dren. With­in the com­mu­ni­ty, she fundrais­es for Med­g­lob­al Inter­na­tion­al and has men­tored many stu­dents in their jour­neys into the med­ical field. The most reward­ing accom­plish­ments of Dr. Fallah’s career thus far have been spear­head­ing the PET/CT onco­log­ic imag­ing pro­gram at Duly Health and Care, launch­ing our screen­ing low dose chest CT pro­gram and imple­ment­ing our pro­gram to pro­vide the low­est radi­a­tion dose pos­si­ble dur­ing imag­ing procedures. 

Lead­er­ship Recognition

  • Rec­og­nized in Inter­na­tion­al Women’s Forum 2018, 2019 

Jean Houli­han, MD

Dr. Jean Houli­han, board-cer­ti­­fied in inter­nal med­i­cine, serves on the physi­cian board of Duly Health and Care. In her lead­er­ship role, she upholds active lis­ten­ing, effec­tive com­mu­ni­ca­tion and open-mind­ed­­ness. Using these qual­i­ties, she works to​“see the big pic­ture” and eval­u­ate all sides of an issue when work­ing toward a solution.

As a physi­cian, Dr. Houli­han strives to part­ner with her patients, help­ing them man­age a healthy lifestyle. Her clin­i­cal inter­ests include women’s health, pre­ven­tive care, car­diac health and cho­les­terol management.

She has been prac­tic­ing in DuPage Coun­ty since 1995 and has served on Duly’s lead­er­ship team since 2015. Dr. Houli­han is pas­sion­ate about health­care because it allows her to active­ly edu­cate and engage patients while striv­ing to pro­vide acces­si­ble care for all.

Dr. Houli­han received her degree from Rush Med­ical Col­lege in Chica­go. At Rush Med­ical Col­lege, she was award­ed the Ramsey/​Ramsey Schol­ar­ship for Aca­d­e­m­ic Excel­lence in Lead­er­ship Qual­i­ties. She also received a Janet M. Glas­gow Memo­r­i­al Award of the Amer­i­can Women’s Asso­ci­a­tion for grad­u­at­ing first in her class as a female stu­dent and a Nathan M. Freer Prize for being vot­ed by fac­ul­ty as an out­stand­ing senior med­ical stu­dent. While com­plet­ing her intern­ship and res­i­den­cy at Rush Pres­by­ter­ian-St. Luke’s Med­ical Cen­ter in Chica­go, she received a Robert E. Slay­ton Prize for Spe­cial Com­pe­tence, Sen­si­tiv­i­ty and Com­pas­sion in Med­ical Oncol­o­gy and a Depart­ment of Inter­nal Med­i­cine Award for Excel­lent Work as a Res­i­dent. Fur­ther­more, Dr. Houli­han is a mem­ber of the Alpha Omega Alpha Med­ical Hon­or Society.

Dr. Houli­han enjoys bond­ing with her large, close fam­i­ly in addi­tion to bik­ing, hik­ing, ski­ing, play­ing golf, trav­el­ing and prac­tic­ing yoga. She also loves ani­mals. With­in the com­mu­ni­ty, she vol­un­teers on the Duly Health and Care Char­i­ta­ble Fund advi­so­ry board. The most reward­ing accom­plish­ments of Dr. Houlihan’s career thus far have been tak­ing care of her won­der­ful patients and being part of Duly’s lead­er­ship team.


Senior Man­age­ment Team

Steve Nel­son, Chief Exec­u­tive Officer

Steve Nel­son is the Chief Exec­u­tive Offi­cer of Duly Health and Care. For more than 30 years, Steve has been ded­i­cat­ed to improv­ing the health­care sys­tem for both patients and clin­i­cians through his expe­ri­ences at both pay­er and provider orga­ni­za­tions. Pri­or to join­ing Duly Health and Care he served as the CEO of Unit­ed­Health­care, a $190 bil­lion divi­sion of Unit­ed­Health Group. Dur­ing his 15-year tenure, he served in key lead­er­ship posi­tions in both the Com­mer­cial and Gov­ern­ment busi­ness­es and drove efforts that result­ed in increased growth, employ­ee engage­ment and cus­tomer sat­is­fac­tion. Steve also brings to bear sig­nif­i­cant provider expe­ri­ence hav­ing served in a vari­ety of exec­u­tive roles with Hen­ry Ford Health System.

As CEO, Steve works col­lab­o­ra­tive­ly with the lead­er­ship team and Board of Direc­tors of the physi­cian group to set the strat­e­gy for the orga­ni­za­tion and to exe­cute plans to deliv­er on its promise of mak­ing health­care bet­ter for patients and the com­mu­ni­ties served. 

Steve earned his Bach­e­lor of Arts degree in Biol­o­gy from Port­land State Uni­ver­si­ty and holds a Master’s degree in both Busi­ness Admin­is­tra­tion and Health Ser­vices Admin­is­tra­tion from the Uni­ver­si­ty of Michigan.

Steve and his wife Keri are active in their com­mu­ni­ty and the out­doors and love spend­ing time with fam­i­ly. Steve, him­self, is an avid triath­lete and five-time IRON­MAN fin­ish­er, includ­ing the IRON­MAN World Championship.

Tami Reller, President

Tami Reller serves as Pres­i­dent at Duly Health and Care. Tami leads clin­ic oper­a­tions, man­age­ment insights and solu­tions, finance and infor­ma­tion and tech­nol­o­gy for the organization.

Tami brings more than 20 years of expe­ri­ence in finance, tech­nol­o­gy, growth, oper­a­tions, mar­ket­ing and con­sumer expe­ri­ence. Most recent­ly, Tami served as the Chief Mar­ket­ing, Dig­i­tal and Expe­ri­ence Offi­cer at Unit­ed­Health­care. Pri­or to this role, she served in sev­er­al lead­er­ship roles with­in Optum, includ­ing CFO, mar­ket­ing, inno­va­tion and growth. She also had a suc­cess­ful 13-year career at Microsoft.

She received a bachelor’s degree in Math­e­mat­ics from Uni­ver­si­ty of Min­neso­ta, Moor­head and a master’s in busi­ness admin­is­tra­tion from St. Mary’s Col­lege in Mor­a­ga, Cal­i­for­nia. Addi­tion­al­ly, Tami serves on the boards of tech­nol­o­gy com­pa­nies, SPS Com­merce and Avalara.

This role excites Tami because it puts her clos­er to patient care and mod­ern­iz­ing the expe­ri­ence for con­sumers in inter­est­ing and inven­tive ways.

Don­na Coop­er, Chief Oper­at­ing Officer

Don­na Coop­er serves as Chief Oper­at­ing Offi­cer of Duly Health and Care. In her lead­er­ship role, she upholds integri­ty, humil­i­ty and resilience while empow­er­ing others.

She part­ners col­lab­o­ra­tive­ly with physi­cians and lead­ers through­out the orga­ni­za­tion to ensure an excep­tion­al patient expe­ri­ence while guid­ing strate­gic growth, new ser­vice lines and improv­ing effi­cien­cies across all Duly Health and Care oper­a­tions sites.

Don­na joined Duly in 2018 with more than 20 years of health­care indus­try expe­ri­ence, most recent­ly serv­ing as chief oper­at­ing offi­cer of Advo­cate Med­ical Group (AMG). In a pre­vi­ous role, she served as pres­i­dent of Advo­cate Drey­er Med­ical Clin­ic where she direct­ed var­i­ous health­care busi­ness oper­a­tions on all levels.

Pri­or to her tenure with Advo­cate, Don­na worked as the chief finan­cial offi­cer and then CEO of Physi­cians Clin­ic of Iowa. She also pre­vi­ous­ly held posi­tions at a man­aged care com­pa­ny where she nego­ti­at­ed pay­er, ven­dor and Physi­cian-Hos­pi­tal Orga­ni­za­tion (PHO) contracts.

Get­ting up every morn­ing know­ing she works in an indus­try that cen­ters upon mak­ing a dif­fer­ence and improv­ing lives, ignites Donna’s pas­sion for her work. This reminder bal­ances her busi­ness knowl­edge and exper­tise with­in an indus­try focused on health and healing.

Don­na is a grad­u­ate of the Uni­ver­si­ty of Iowa, where she received both her bachelor’s degree in Account­ing and master’s degrees in Health Administration.

Don­na enjoys spend­ing time with her hus­band, three chil­dren, fam­i­ly and friends. As a fit­ness enthu­si­ast, she also trea­sures time keep­ing up with her own health, run­ning 35 – 40 miles per week. With­in the com­mu­ni­ty, Don­na is active in her local school dis­trict and vol­un­teers with the Amer­i­can Heart Asso­ci­a­tion, in addi­tion to local food pantries. The most reward­ing accom­plish­ment of her career thus far has been hav­ing the oppor­tu­ni­ty to be part of the Duly Health and Care lead­er­ship team dur­ing the COVID-19 pan­dem­ic. Don­na has appre­ci­at­ed close­ly col­lab­o­rat­ing with fel­low Duly team mem­bers to ensure all patients, physi­cians and asso­ciates remained safe and informed dur­ing this unprece­dent­ed time.

Lead­er­ship Recognition

  • Rec­og­nized as one of Chica­go United’s Busi­ness Lead­ers of Col­or’ in 2013
  • Nom­i­nat­ed Cedar Rapids Forty Under 40’ in 2006

Emi­ly Ford, Chief Strat­e­gy & Mar­ket­ing Officer

Emi­ly Ford serves as Chief Strat­e­gy and Mar­ket­ing Offi­cer of Duly Health and Care. In her lead­er­ship role, she sup­ports Duly Health and Care’s orga­ni­za­tion­al vision and strate­gic pri­or­i­ties, through relent­less exe­cu­tion, brand align­ment and cul­ture engage­ment. She over­sees all aspects of Duly’s mar­ket­ing efforts, includ­ing brand, cre­ative, dig­i­tal, com­mu­ni­ca­tions, patient expe­ri­ence and Duly’s phil­an­thropic arm, the Duly Health and Care Char­i­ta­ble Fund.

With more than 20 years of brand, mar­ket­ing and strate­gic plan­ning expe­ri­ence, her pre­vi­ous roles have tak­en her across the world work­ing with some of the biggest and most inno­v­a­tive plat­forms in sport and non-prof­it, includ­ing the Inter­na­tion­al Olympic Com­mit­tee, U.S. Par­a­lympics, Nike, Visa, R.I.S.E, Adi­das and the Play­er’s Tri­bune. Dur­ing her tenure at the Unit­ed States Olympic Com­mit­tee and the Uni­ver­si­ty of Michi­gan, she pro­vid­ed lead­er­ship for three Olympiads, three Olympic Del­e­ga­tion White House vis­its, four col­le­giate bowl games, one NCAA Final Four, three brand launch­es and a record-set­ting appar­el part­ner­ship between Nike and the Uni­ver­si­ty of Michi­gan. Each fall, she over­saw the in-game expe­ri­ence at his­toric Michi­gan Sta­di­um, with 107,000-plus peo­ple in atten­dance at each game. In 2016, she began guid­ing the strate­gic vision and brand at the Uni­ver­si­ty of Michi­gan School of Pub­lic Health as Chief of Staff and Exec­u­tive Direc­tor of Mar­ket­ing and Com­mu­ni­ca­tions. Her tenure brought a focus to the school, invig­o­rat­ing its brand and over­all strategy.

Emi­ly believes that the best orga­ni­za­tions thrive at the inter­sec­tion of aligned brand, strat­e­gy and cul­ture. She is pas­sion­ate about using her diverse expe­ri­ences out­side of health­care to bring thought­ful dis­rup­tion and con­tin­u­ous improve­ments to Duly Health and Care.

She holds a bachelor’s degree in kine­si­ol­o­gy from Grand Val­ley State Uni­ver­si­ty and a master’s degree in sport man­age­ment from West­ern Michi­gan Uni­ver­si­ty. When she’s not work­ing, she loves to spend time with her hus­band and five chil­dren. Emi­ly is an avid run­ner and her week­ends typ­i­cal­ly involve par­tic­i­pat­ing in and watch­ing sports with her fam­i­ly and friends.

Andrea Hurteau, Chief Oper­at­ing Offi­cer
Duly Health and Care Man­age­ment Ser­vices Orga­ni­za­tion (MSO)

Andrea Hurteau serves as Chief Oper­at­ing Offi­cer (COO) for Duly Health and Care’s Man­age­ment Ser­vices Orga­ni­za­tion (MSO). In her lead­er­ship role, she upholds a pur­pose-dri­ven and results-focused mind­set while col­lab­o­rat­ing with physi­cians, lead­ers and pay­or partners.

In addi­tion to build­ing and man­ag­ing pay­or part­ner­ships, as COO, Andrea leads Duly Health and Care’s val­ue-based care strat­e­gy and pro­gram man­age­ment which includes val­ue-based ana­lyt­ics, care man­age­ment and pop­u­la­tion health man­age­ment. Andrea also over­sees sev­er­al func­tions with­in Duly that sup­port clin­i­cal oper­a­tions, includ­ing pay­or con­tract­ing and rev­enue cycle man­age­ment. In addi­tion, Andrea directs oper­a­tions for the organization’s pay­or-del­e­gat­ed func­tions, includ­ing cre­den­tial­ing, uti­liza­tion man­age­ment and claims payment.

Andrea joined Duly in 2017 and has near­ly 25 years of spe­cial­ized health­care expe­ri­ence focused on the strate­gic man­age­ment of risk-based con­tracts and pop­u­la­tion health oper­a­tions for health plans and provider groups. Through­out her career, Andrea has held mul­ti­ple exec­u­tive man­age­ment and busi­ness devel­op­ment lead­er­ship posi­tions at var­i­ous health plans, health sys­tems and med­ical groups.

Andrea’s pas­sion for health­care is dri­ven by her pur­suit to pro­vide excep­tion­al val­ue to patients, physi­cians and pay­ors by achiev­ing the Quadru­ple Aim”.

She holds a bachelor’s degree in nurs­ing sci­ence from Queen’s Uni­ver­si­ty in Cana­da and a master’s degree in busi­ness admin­is­tra­tion from Duke University’s Fuqua School of Business.

When time allows, she enjoys trav­el­ing, ski­ing and spend­ing time with her fam­i­ly. The most reward­ing accom­plish­ment of Andrea’s career thus far has been hav­ing the hon­or to work for Duly Health and Care where she can build capa­bil­i­ties that dri­ve health­care val­ue for patients and help deliv­er the best health outcomes.

Jen­nifer McCusker, Chief Peo­ple Officer

Jen­nifer McCusker serves as Chief Peo­ple Offi­cer of Duly Health and Care. In her lead­er­ship role, she upholds pas­sion and integri­ty while embrac­ing the joy­ful moments through­out her work.

She over­sees and pro­vides strate­gic direc­tion across human resources, includ­ing train­ing and devel­op­ment, tal­ent acqui­si­tion, ben­e­fits, asso­ciate engage­ment efforts and cul­ture enhance­ment ini­tia­tives. Jen­nifer also designs and imple­ments new human resources process­es and pro­grams to help enhance Duly Health and Care’s cul­ture and dri­ve growth initiatives.

Jen­nifer brings more than 20 years of expe­ri­ence in the areas of tal­ent and orga­ni­za­tion­al devel­op­ment, with a proven track record for build­ing high-per­form­ing teams across a vari­ety of indus­tries. She has played a crit­i­cal role in shap­ing the cul­ture of large orga­ni­za­tions such as Taco Bell, Oak­ley and Bliz­zard Entertainment.

Pri­or to join­ing Duly, Jen­nifer served as founder and CEO of McCusker Con­sult­ing where she coun­seled orga­ni­za­tions of all sizes on lead­er­ship, orga­ni­za­tion­al design, tal­ent man­age­ment, change man­age­ment and cul­ture. In addi­tion, Jen­nifer co-authored the book Psy­cho­log­i­cal Safe­ty” in 2018, which show­cas­es her deep pas­sion for bring­ing neu­ro­science research into the work she does.

Jen­nifer is drawn to the health­care field because she appre­ci­ates being able to cre­ate per­son­al patient expe­ri­ences while impact­ing indi­vid­u­als’ lives for the better.

Jen­nifer earned her bachelor’s degree in psy­chol­o­gy from the Uni­ver­si­ty of Cal­i­for­nia, Irvine (UCI) and her master’s degree and Ph.D. in orga­ni­za­tion­al psy­chol­o­gy from Alliant Inter­na­tion­al Uni­ver­si­ty, Los Ange­les. When not work­ing, she trea­sures spend­ing time with her hus­band, daugh­ter and Gold­en­doo­dle dog, Comet. She has also served on advi­so­ry boards at UCI and Uni­ver­si­ty of South­ern Cal­i­for­nia (USC), has taught at both UCI and Brand­man Uni­ver­si­ty, and found­ed the Forum for Applied Neu­ro­science — a quar­ter­ly meet­ing to share the lat­est in neu­ro­science research.

Joel Nel­son, Senior Vice Pres­i­dent of Clin­i­cal Inno­va­tion and Patient Experience

Joel Nel­son serves as Senior Vice Pres­i­dent of Clin­i­cal Inno­va­tion and Patient Expe­ri­ence at Duly Health and Care. In his lead­er­ship role, he upholds a growth-ori­ent­ed mind­set, allow­ing him to con­front chal­lenges and envi­sion cre­ative ideas that push inno­va­tion for­ward with success.

Joel part­ners with the senior man­age­ment team and physi­cian lead­ers to devel­op inno­v­a­tive tech­nolo­gies, pro­grams and ini­tia­tives to advance Duly’s clin­i­cal inno­va­tion agen­da and cre­ate a dis­tinc­tive patient experience.

Joel brings a diverse con­sumer-cen­tric inno­va­tion back­ground to Duly, with pri­or lead­er­ship roles in retail, finan­cial and con­sumer ser­vices, and enter­prise soft­ware-as-a-ser­vice indus­tries. Most recent­ly, Joel was the Vice Pres­i­dent of Inno­va­tion for Unit­ed­Health­care, a $180 bil­lion rev­enue divi­sion of Unit­ed­Health Group (NYSE: UNH). His inno­va­tion team was respon­si­ble for strate­gic growth pri­or­i­ties across the plat­form includ­ing launch­ing new care deliv­ery mod­els, dri­ving bet­ter mem­ber expe­ri­ences through tech­nol­o­gy and solv­ing for social deter­mi­nants of health. Pri­or to UHC, he held the role of Senior Direc­tor, Strate­gic Growth at Best Buy (NYSE: BBY) where he was respon­si­ble for devel­op­ing strat­e­gy and inno­va­tion approach­es with­in the Strate­gic Growth Office across sev­er­al mar­ket ver­ti­cals, includ­ing: con­nect­ed enter­tain­ment, home healthcare/​wellness, home ener­gy and home automa­tion, which ulti­mate­ly went on to become Best Buy Health, a bil­lion dol­lar divi­sion of BBY.

The many oppor­tu­ni­ties for inno­va­tion and prob­lem solv­ing is what drew Joel to health­care. Cut­ting-edge research, ever­chang­ing advance­ments and cross-col­lab­o­ra­tion across mul­ti­ple indus­tries exhil­a­rate him. He is moti­vat­ed by healthcare’s chal­lenge to build a future where indi­vid­u­als help oth­ers avoid pain and sick­ness, which, in turn, can lead to health­i­er and more ful­fill­ing lifestyles.

In Joel’s spare time, he enjoys being in nature with his wife and three kids. Regard­less if they are hit­ting the slopes, climb­ing trails or rid­ing waves, his fam­i­ly loves to snow­board, ski, hike and surf. As a pro­po­nent of exer­cise, he also likes to par­tic­i­pate in triathlon races. With­in the com­mu­ni­ty, he vol­un­teers with a youth orga­ni­za­tion at his church and men­tors entre­pre­neurs and start­up companies.

The most reward­ing accom­plish­ment of Joel’s career thus far has been being a part of entre­pre­neur­ship. As a for­mer entre­pre­neur, he has con­tin­ued to help oth­ers launch their busi­ness­es and imple­ment new prod­ucts, tech­nol­o­gy and thou­sands of jobs.

Lead­er­ship Recognitions

  • Found­ed UnitedHealthcare’s Health­care Start­up Accel­er­a­tor pow­ered by Tech­stars in 2019

Mike Pacetti, Chief Growth Officer

Mike Pacetti serves as Chief Growth Offi­cer for Duly Health and Care. 

Since join­ing Duly as one of the found­ing lead­ers at its incep­tion in 1999, Mike plays a valu­able role in the orga­ni­za­tion, pre­vi­ous­ly serv­ing as CFO. In his cur­rent role, he focus­es on grow­ing Duly by iden­ti­fy­ing and engag­ing physi­cians who are inter­est­ed in deliv­er­ing patient-cen­tered health­care to pos­i­tive­ly impact indi­vid­u­als and com­mu­ni­ties. To achieve growth, he iden­ti­fies and leads acqui­si­tion and inte­gra­tion strat­e­gy while col­lab­o­rat­ing with lead­ers across the orga­ni­za­tion to plan for expan­sion of ser­vices and ser­vice footprint. 

In 2012, Mike was select­ed as an hon­oree in the Dai­ly Her­ald Busi­ness Ledger’s first annu­al​“CFO of the Year Awards.” Pri­or to join­ing Duly Health and Care in 1999, he was the con­troller of Sub­ur­ban Heights Med­ical Cen­ter, a group prac­tice in the South sub­urbs of Chica­go with over 60 physi­cians and a vari­ety of ancil­lary ser­vices, includ­ing a surgery center.

Dur­ing his tenure at Duly, Mike has guid­ed the orga­ni­za­tion through a num­ber of strate­gic ini­tia­tives, acqui­si­tions and two pri­vate equi­ty invest­ment trans­ac­tions. He served the orga­ni­za­tion as co-CEO from 2019 – 2020.

He earned his bachelor’s degree in account­ing from Illi­nois State Uni­ver­si­ty and is a cer­ti­fied pub­lic accountant.

Mike enjoys spend­ing time with his wife and three kids. An avid Chica­go sports fan, he often can be found cheer­ing on the Chica­go Cubs and Chica­go Bears in addi­tion to host­ing tail­gate fes­tiv­i­ties on game days.

    Mike Tem­pler, Chief Finan­cial Officer

    Mike Tem­pler serves as Chief Finan­cial Offi­cer at Duly Health and Care. In his lead­er­ship role, he upholds a goal-ori­ent­ed mind­set while build­ing strong part­ner­ships and main­tain­ing respect between all individuals.

    At Duly, Mike over­sees strate­gic and finan­cial plan­ning, cash man­age­ment, account­ing, bud­get­ing and finan­cial report­ing. He holds func­tion­al respon­si­bil­i­ty for account­ing, inter­nal report­ing, cap­i­tal mar­kets, trea­sury, pro­cure­ment and tax in addi­tion to lead­ing Duly’s finan­cial plan­ning and analy­sis team.

    He has more than 20 years of expe­ri­ence in finance lead­er­ship, includ­ing over 10 years work­ing at GE Health­care in roles of increas­ing respon­si­bil­i­ty and vis­i­bil­i­ty. Pri­or to Duly, he most recent­ly served as Senior Vice Pres­i­dent Finance for Unit­ed States Anes­the­sia Partners.

    Spe­cial­iz­ing in cor­po­rate gov­er­nance, finan­cial risk man­age­ment, M&A/integrations and invest­ment decisions/​capital allo­ca­tion, Mike received a bachelor’s degree from Uni­ver­si­ty of Iowa before earn­ing his Mas­ter of Busi­ness Admin­is­tra­tion from DePaul Uni­ver­si­ty. Fur­ther­more, he is a grad­u­ate of GE’s Expe­ri­enced Finan­cial Man­age­ment Pro­gram” (EFLP).

    Health­care sparks Mike’s inter­est because he enjoys being able to make a con­crete dif­fer­ence in the lives of others.

    Mike enjoys spend­ing time with his wife and three chil­dren, trav­el­ing, and cheer­ing on sport teams across the Chicagoland area. With­in the com­mu­ni­ty, he active­ly par­tic­i­pates in fundrais­ing oppor­tu­ni­ties while also coach­ing soft­ball and basketball. 

    Lead­er­ship Recognitions

    • Rec­og­nized at GE and Unit­ed States Aes­the­sia Part­ners for oper­a­tional excel­lence and lead­ing high per­form­ing teams