Paying Your Bill
We prioritize your health and well-being, and part of that commitment involves providing a straightforward and stress-free payment process. Our team is dedicated to addressing any questions or concerns you may have about payment collection, insurance claims, or financial assistance options.
We have recently updated our policy regarding payment and collection. We need your assistance and understanding of our financial policy to continue to provide the best health and care for you and your family.
The first time you visit one of our locations for care each year, you should receive an updated patient financial policy to review and sign, we will keep that on file electronically, and it will apply to any service you receive from our providers throughout the year.
We accept most major insurance plans, you can view the most current list here. The list of contracted carriers and specific networks are subject to change and this may impact your financial responsibility.
Thank you for choosing Duly Health and Care for your healthcare needs. We are here to support you every step of the way.
Frequently Asked Questions about Payment
When is payment due for my visit?
As part of our updated patient financial agreement, payment is due at the time that services are provided. We ask that patients provide and verify their insurance information and address each time they check in, whether in person or electronically. This allows us to verify your insurance in real time to determine your patient responsibility portion of the bill for services or treatment.
Are you only collecting co-pays at time of service?
We will collect your co-payment, co-insurance or deductibles at time of service. If you have a balance on your account from previous visits or services, we will also ask you to pay that as well. If you are not able to pay that, we will offer a payment plan option.
Why do I have to make payment when I visit the doctor? In the past I was able to wait until I received the bill.
As part of our new Patient Financial Agreement, we are asking patients to make payments at the time that they are receiving care and services. With current insurance information on file for each patient, we are able to see accurate billing estimates and patient responsibility for each visit. Our new policy is in line with other healthcare organizations in our area.
What is the difference between a copay, co-insurance and deductible?
A copay is a consistent amount that the patient pays to the doctors office. This only covers the office visit. Generally, the copay amount is outlined in your plan benefits document during enrollment in your insurance plan, through an employer or insurance exchange.
Coinsurance is an amount that you may owe after you have met your deductible. The exact amount depends on your plan, most insurance companies designate a percentage amount that you will pay and they will cover the remaining percent. This is also usually outlined in your plan benefits documents at the time of enrollment.
A deductible is the total amount the patient must personally pay before insurance will begin to cover the cost of visits, testing or procedures. The insurance company sets the amount that the doctor charges for each type of visit or procedure. The patient is responsible for paying those fees up to their deductible amount. You will see this detail on the explanation of benefits that you receive from your health insurance company.
What if I am not able to make a payment at time of service?
Patients are notified when scheduling an appointment and in our appointment reminders that payment is due and will be collected at time of service. If you are not able to make payment when you arrive for your visit, our team can help you reschedule your appointment.