Paying Your Bill

We pri­or­i­tize your health and well-being, and part of that com­mit­ment involves pro­vid­ing a straight­for­ward and stress-free pay­ment process. Our team is ded­i­cat­ed to address­ing any ques­tions or con­cerns you may have about pay­ment col­lec­tion, insur­ance claims, or finan­cial assis­tance options. 

We have recent­ly updat­ed our pol­i­cy regard­ing pay­ment and col­lec­tion. We need your assis­tance and under­stand­ing of our finan­cial pol­i­cy to con­tin­ue to pro­vide the best health and care for you and your family. 

The first time you vis­it one of our loca­tions for care each year, you should receive an updat­ed patient finan­cial pol­i­cy to review and sign, we will keep that on file elec­tron­i­cal­ly, and it will apply to any ser­vice you receive from our providers through­out the year. 

We accept most major insur­ance plans, you can view the most cur­rent list here. The list of con­tract­ed car­ri­ers and spe­cif­ic net­works are sub­ject to change and this may impact your finan­cial responsibility. 

Thank you for choos­ing Duly Health and Care for your health­care needs. We are here to sup­port you every step of the way. 

Fre­quent­ly Asked Ques­tions about Payment

When is pay­ment due for my visit? 

As part of our updat­ed patient finan­cial agree­ment, pay­ment is due at the time that ser­vices are pro­vid­ed. We ask that patients pro­vide and ver­i­fy their insur­ance infor­ma­tion and address each time they check in, whether in per­son or elec­tron­i­cal­ly. This allows us to ver­i­fy your insur­ance in real time to deter­mine your patient respon­si­bil­i­ty por­tion of the bill for ser­vices or treatment. 

Are you only col­lect­ing co-pays at time of service? 

We will col­lect your co-pay­ment, co-insur­ance or deductibles at time of ser­vice. If you have a bal­ance on your account from pre­vi­ous vis­its or ser­vices, we will also ask you to pay that as well. If you are not able to pay that, we will offer a pay­ment plan option. 

Why do I have to make pay­ment when I vis­it the doc­tor? In the past I was able to wait until I received the bill. 

As part of our new Patient Finan­cial Agree­ment, we are ask­ing patients to make pay­ments at the time that they are receiv­ing care and ser­vices. With cur­rent insur­ance infor­ma­tion on file for each patient, we are able to see accu­rate billing esti­mates and patient respon­si­bil­i­ty for each vis­it. Our new pol­i­cy is in line with oth­er health­care orga­ni­za­tions in our area. 

What is the dif­fer­ence between a copay, co-insur­ance and deductible? 

A copay is a con­sis­tent amount that the patient pays to the doc­tors office. This only cov­ers the office vis­it. Gen­er­al­ly, the copay amount is out­lined in your plan ben­e­fits doc­u­ment dur­ing enroll­ment in your insur­ance plan, through an employ­er or insur­ance exchange. 

Coin­sur­ance is an amount that you may owe after you have met your deductible. The exact amount depends on your plan, most insur­ance com­pa­nies des­ig­nate a per­cent­age amount that you will pay and they will cov­er the remain­ing per­cent. This is also usu­al­ly out­lined in your plan ben­e­fits doc­u­ments at the time of enrollment. 

A deductible is the total amount the patient must per­son­al­ly pay before insur­ance will begin to cov­er the cost of vis­its, test­ing or pro­ce­dures. The insur­ance com­pa­ny sets the amount that the doc­tor charges for each type of vis­it or pro­ce­dure. The patient is respon­si­ble for pay­ing those fees up to their deductible amount. You will see this detail on the expla­na­tion of ben­e­fits that you receive from your health insur­ance company. 

What if I am not able to make a pay­ment at time of service? 

Patients are noti­fied when sched­ul­ing an appoint­ment and in our appoint­ment reminders that pay­ment is due and will be col­lect­ed at time of ser­vice. If you are not able to make pay­ment when you arrive for your vis­it, our team can help you resched­ule your appointment.