Paying Your Bill
We prioritize your health and well-being, and part of that commitment involves providing a straightforward and stress-free payment process. Our team is committed to answering any questions you may have about payment collection, insurance claims, or financial assistance options.
We have recently updated our Patient Payment Policy to make payment options easier to understand and more aligned with best practices in healthcare. These updates strengthen our ability to continue providing the best care for you and your family while offering flexible options for managing your medical expenses.
With your first visit to Duly each year, you’ll receive our updated Patient Financial Policy to review and sign, in MyChart or in the clinic. We’ll keep that policy on file electronically, and it will apply to any service you receive from our providers throughout the year.
We accept most major insurance plans. You can view the most current list here. Please note that insurance carrier participation may change, and your plan’s coverage may affect your out-of-pocket responsibility.
Making a Payment
You have several ways to pay your bill:
- Online: Pay securely anytime through MyChart.
- By Phone: Call (866) 734‑7680, Monday – Friday, 8 AM – 5 PM.
- By Mail: Send payment to Duly Health and Care, 15921 Collections Center Drive, Chicago, IL 60693
- In Person: Visit any Duly clinic to pay with a team member.
Patient Payment Policy
When is payment due for my visit?
As part of our patient financial agreement, payment is due at the time that services are provided. We ask that patients provide and verify their insurance information and address each time they check in, whether in person or electronically. This allows us to verify your insurance in real time to determine your patient responsibility portion of the bill for services or treatment.
Are you only collecting copays at time of service?
We will collect your co-payment, co-insurance or deductibles at time of service. If you have a balance on your account from previous visits or services, we will also ask you to pay that as well. If you are not able to pay that, we will offer a payment plan option.
Why do I have to make payment when I visit the doctor? In the past I was able to wait until I received the bill.
As part of our Patient Financial Agreement, we are asking patients to make payments at the time that they are receiving care and services. With current insurance information on file for each patient, we are able to see accurate billing estimates and patient responsibility for each visit. Our policy is in line with other healthcare organizations in our area.
What is the difference between a copay, co-insurance and deductible?
A copay is a consistent amount that the patient pays to the doctors office. This only covers the office visit. Generally, the copay amount is outlined in your plan benefits document during enrollment in your insurance plan, through an employer or insurance exchange.
Coinsurance is an amount that you may owe after you have met your deductible. The exact amount depends on your plan, most insurance companies designate a percentage amount that you will pay and they will cover the remaining percent. This is also usually outlined in your plan benefits documents at the time of enrollment.
A deductible is the total amount the patient must personally pay before insurance will begin to cover the cost of visits, testing, or procedures. The insurance company sets the amount that the doctor charges for each type of visit or procedure. The patient is responsible for paying those fees up to their deductible amount. You will see this detail on the explanation of benefits that you receive from your health insurance company.
What are the payment plan options?
Our updated policy allows:
- No-interest payment plans for up to 12 months with a $50 minimum monthly payment.
- A one-month payment down payment to activate the plan.
- A credit, debit, or HSA/FSA card on file for automatic monthly payments.
If a 12-month plan doesn’t fit your needs, our billing team can help you apply for financial hardship assistance if eligible.
What are preservice payment plans?
For scheduled, non-emergency procedures, patients may be asked to:
- Review a financial estimate before the procedure
- Pay 50% of the estimated amount before service, and
- Set up a 12-month payment plan for the remaining balance with a credit card on file for easy, automatic payments.
Financial Support
What if I can’t afford to pay at the time of service?
If you’re unable to make a payment when you arrive for your visit, our team can help you explore other options. These include payment plans and our once-in-a-lifetime Financial Hardship Program for qualifying patients.
Who can I contact for billing or payment questions?
Our Billing Customer Service Team is here to help you understand your bill, set up a payment plan, or apply for financial assistance.
Phone: (866) 734‑7680
Hours: Monday – Friday, 8 AM – 5 PM