Duly Health and Care MyChart

MyChart FAQ

Stay con­nect­ed to your health

Access­ing your health infor­ma­tion should not be lim­it­ed to busi­ness hours. That’s why we offer MyChart, pro­vid­ing online access to your elec­tron­ic med­ical record (EMR) and a con­ve­nient way to com­mu­ni­cate with your whole health care team. From view­ing test results, pay­ing your bill and refill­ing pre­scrip­tions to receiv­ing care remote­ly with a video or e‑visit, MyChart offers you easy access to your med­ical team and health infor­ma­tion when­ev­er and wher­ev­er you are.

Vis­it MyChart or down­load the free Duly Health and Care app on your smart­phone or tablet.

What can you do in MyChart?

View Your Med­ical Record

  • Review med­ica­tions, immu­niza­tions, aller­gies, view health reminders and upcom­ing appoint­ments, med­ical his­to­ry and cur­rent health issues.
  • View lab and radi­ol­o­gy test results.
  • Review health edu­ca­tion top­ics and vis­it summaries.
  • View or print a Health Summary.

Com­mu­ni­cate With Your Care Team 

  • Com­mu­ni­cate secure­ly with your physi­cian regard­ing non-urgent issues regard­ing clin­i­cal con­cerns, past vis­its, test results, med­ica­tions, etc.
    • MyChart mes­sages with your physi­cian may be eli­gi­ble for billing. Learn more about Med­ical Care Through MyChart messages.
  • Send a mes­sage to cus­tomer ser­vice (regard­ing claims or billing)
  • Send a com­plet­ed med­ical his­to­ry form.

Man­age Your Appointments

  • Sched­ule well-child check-ups, annu­al phys­i­cals and fol­low-up vis­its with your pri­ma­ry care physician.
  • View details of your past and upcom­ing appointments.

Request Pre­scrip­tion Refills

  • Review your med­ica­tion list and request pre­scrip­tion refill.

E‑Visits & Video Visits

  • Con­sult with a Duly Health and Care adult pri­ma­ry care physi­cian wher­ev­er you are with an e‑visit. E‑visits allow you to have health ques­tions answered for a vari­ety of com­mon, non-urgent med­ical con­di­tions through MyChart. Sim­ply fill out a brief ques­tion­naire and receive a response with­in four hours.
  • Skip the dri­ve and the wait­ing room with a video vis­it. Duly Health and Care video vis­its allow you to con­duct your appoint­ment online with a doc­tor through a secure con­nec­tion on your mobile device. Video vis­its are avail­able for adult patients expe­ri­enc­ing non-urgent or non-life-threat­en­ing conditions.

Access Your Fam­i­ly’s Records

  • View health records for indi­vid­u­als you man­age care for includ­ing chil­dren and oth­er adults.

Review & Man­age Insur­ance Information

  • View your cur­rent insur­ance infor­ma­tion on file.
  • View and pay your bills online.

Is MyChart appro­pri­ate for urgent matters?

Please do not use MyChart to send any mes­sages requir­ing imme­di­ate atten­tion. For urgent med­ical mat­ters, please call your doctor’s office.

Is MyChart secure?

We take great care to ensure your health infor­ma­tion is kept pri­vate and secure. Access to infor­ma­tion is con­trolled through per­son­al IDs and pass­words. MyChart uses the lat­est encryp­tion tech­nol­o­gy. All MyChart mes­sag­ing is done while you are secure­ly logged on to our web­site or the MyChart mobile app.

How will I know when my infor­ma­tion is updat­ed in MyChart?

When you first login to MyChart, you pro­vide an e‑mail address for alerts. These alerts will not con­tain spe­cif­ic infor­ma­tion from your MyChart account; rather they are noti­fi­ca­tions that you have updat­ed infor­ma­tion to review in MyChart (such as new test results, a mes­sage or appoint­ment reminder).

Can I also see my fam­i­ly mem­bers’ health records?

Yes, this is called ​“proxy” access. For a child under 12, this allows a par­ent or legal guardian to log into their per­son­al MyChart account, and view infor­ma­tion regard­ing their child. Per State and Fed­er­al guide­lines, after the child becomes 12 the par­ent will still have access to appoint­ments and be able to send mes­sages but will have lim­it­ed access to the child’s med­ical record infor­ma­tion; full access can be grant­ed to a child’s record for a child between the ages of 12 – 17; child, par­ent and wit­ness sig­na­tures are required on the Minor Proxy Form.

Once the child turns 18, the par­ent can get access to the patient’s med­ical record infor­ma­tion with the patient’s autho­riza­tion. It is also pos­si­ble to request access to anoth­er adult’s health records if you help man­age the adult’s med­ical care. 

How do I sign-up for MyChart?

If you have sched­uled an appoint­ment online, by phone or in per­son and pro­vid­ed your email address or mobile phone num­ber, you will receive an acti­va­tion code via email or text mes­sage to set up your MyChart account. 

If you do not yet have an appoint­ment sched­uled, you can receive an access code for your own health record infor­ma­tion, by com­plet­ing the online sign up form at MyChart and fol­low the acti­va­tion instructions. 

If you would like to set up MyChart for a fam­i­ly mem­ber, please select the appro­pri­ate ​“proxy access” form below to set up access for you and your child or an adult fam­i­ly member. 

Child Proxy
Com­plete the Child Proxy Form online
(Alter­na­tive: Down­load & E‑Mail/​Fax Child Proxy Form)
Down­load Child Proxy Form (Span­ish)

Teen Proxy
Com­plete Teen Proxy Form online
(Alter­na­tive: Down­load & E‑Mail/​Fax Teen Proxy Form)
Down­load Teen Proxy Form (Span­ish)

Adult Proxy
Com­plete Adult Proxy Form online
Down­load Adult Proxy Form
Down­load Adult Proxy Form (Span­ish)

Proxy Revo­ca­tion
Down­load Proxy Revo­ca­tion Form
Down­load Proxy Revo­ca­tion Form (Span­ish)

What if I need more infor­ma­tion than is avail­able through MyChart?

If you need more infor­ma­tion than what is avail­able through MyChart, please vis­it our Med­ical Records Requests page to com­plete the Autho­riza­tion for Release of Health Infor­ma­tion Form.

Who do I con­tact with ques­tions regard­ing MyChart?

Ask the staff at your doctor’s office or call the MyChart Help Desk toll-free at 1 – 855-2MY­CHART (1−855−269−2427).