At Duly Health and Care, our top priority is you. We want to ensure that you have access to high-quality, affordable care, provided by the physicians you know and love, directly in your community.

Some patients enrolled in Aetna plans may have received letters stating their Duly provider will no longer be in network as of November 13, 2025. We are currently in active negotiations with Aetna to renew our commercial and Medicare Advantage coverage. Our goal through these negotiations is to reach a fair agreement and maintain coverage for our patients enrolled in Aetna plans beyond November 13, 2025. 

There are no changes in care today. Patients enrolled in Aetna plans can continue to see their Duly provider through November 13, 2025, with no interruptions.

As we move closer to November 2025, we'll make sure patients enrolled in Aetna plans have the latest information about their coverage and care options.

We want to assure you that negotiations between care providers like Duly and carriers like Aetna are a regular part of the contract process, and we are working hard to remain in-network. Just like the cost of groceries, housing, and everyday essentials, the costs of providing healthcare have risen significantly over the years. Whether it’s the medical equipment we use, the technology that supports your care, or the talented staff who look after you, all of these pieces matter in keeping your care safe and reliable. Our goal in every negotiation is to make sure you can continue to get the care you need without passing extra costs on to you.

Thank you for trusting Duly with your health and care. We are committed to being here for you, your family, and our community.

As you enter annual open enrollment this fall, Duly participates in a variety of local and national health plans:

• Commercial patients - a complete and up-to-date list of health plans under contract with Duly, including Aetna through 11/13/2025 or completion of a new contract, is available here: https://www.dulyhealthandcare.com/insurance-carriers
• Medicare Advantage patients (Entering annual enrollment October 15 - December 7, 2025) - Duly continues to participate in the following Medicare Advantage plans:
  • Original Medicare through Duly's ACO Reach Program
  • Humana
  • UnitedHealthcare
  • BlueCross BlueShield of Illinois 
  • Essence Healthcare
  • Devoted Health Plans