When Care Can't Wait

Ill­ness­es and injuries don’t always wait for a week­day or office hours. When symp­toms show up at night, on the week­end, or when your pri­ma­ry care provider isn’t avail­able, it can be hard to know where to turn for care.

The first step is under­stand­ing how urgent your symp­toms are and which care option best fits your needs. Some con­cerns can safe­ly wait for a vis­it with your pri­ma­ry care provider, while oth­ers should be addressed the same day. Know­ing where to go can save you time, stress, and unnec­es­sary costs.

At Duly Health and Care, we make it eas­i­er to choose the right care at the right time, so you can feel con­fi­dent in your next step.

How to Choose the Right Care

• Pri­ma­ry Care: Best for rou­tine, non-urgent con­cerns dur­ing reg­u­lar office hours
• Imme­di­ate Care: For non-life-threat­en­ing issues that need same-day attention
• Emer­gency Room: For life-threat­en­ing symp­toms only
• Bro­ken bones don’t always require the ER: Duly Imme­di­ate Care can diag­nose frac­tures and con­nect you with a Duly ortho­pe­dic provider, often the same or next day

Choos­ing the right care can save time, low­er costs, and help you feel bet­ter faster.

Start with Pri­ma­ry Care When You Can

Your pri­ma­ry care provider is often the most cost-effec­tive place to receive care. They know your health his­to­ry, coor­di­nate your care, and help man­age both every­day con­cerns and long-term wellness.

Pri­ma­ry care is a good option for:

• Mild cold or aller­gy symptoms
• Rou­tine uri­nary symptoms
• Med­ica­tion ques­tions or refills
• Pre­ven­tive vis­its and ongo­ing con­di­tion management

If symp­toms are man­age­able and can wait, sched­ul­ing with your pri­ma­ry care provider dur­ing reg­u­lar hours is often the best next step.

Sched­ule an appoint­ment with your pri­ma­ry care provider today or find a Duly pri­ma­ry care provider near you.

Sched­ule a pri­ma­ry care appointment

When Imme­di­ate Care Is the Right Choice

Imme­di­ate Care is designed for non-life-threat­en­ing con­di­tions that shouldn’t wait for a pri­ma­ry care appoint­ment. Duly Imme­di­ate Care Cen­ters are open sev­en days a week and offer walk-in and online sched­ul­ing options.

Com­mon rea­sons to vis­it Imme­di­ate Care include:

• Cold, flu, or fever symptoms
• Uri­nary tract infections
• Abdom­i­nal pain, nau­sea, vom­it­ing, or diarrhea
• Minor cuts, burns, or bites
• Sprains, strains, or pos­si­ble bro­ken bones
• Ear­aches, sore throats, pink eye, and skin infections

Duly Imme­di­ate Care Cen­ters offer on-site imag­ing and lab ser­vices, includ­ing X‑rays, so you can get answers quick­ly with­out vis­it­ing mul­ti­ple locations.

You Don’t Have to Go to the ER for Bro­ken Bones

Many frac­tures and ortho­pe­dic injuries can be safe­ly eval­u­at­ed and treat­ed at a Duly Imme­di­ate Care Cen­ter. Our providers can per­form X‑rays, sta­bi­lize the injury, and con­nect you direct­ly with a Duly ortho­pe­dic provider, often the same or next day.

This coor­di­nat­ed approach helps you:

• Avoid long ER waits
• Reduce out-of-pock­et costs
• Get faster fol­low-up with an ortho­pe­dic spe­cial­ist who knows your care team

When to Go to the Emer­gency Room

The emer­gency room is the right choice for life-threat­en­ing or severe symp­toms that require imme­di­ate, hos­pi­tal-based care.

Go to the ER for:

• Chest pain or pressure
• Dif­fi­cul­ty breath­ing or short­ness of breath that doesn’t improve
• Sud­den weak­ness, numb­ness, trou­ble speak­ing, or facial drooping
• Loss of con­scious­ness or paralysis
• Severe injuries with uncon­trolled bleeding

If symp­toms are seri­ous but not life-threat­en­ing, Imme­di­ate Care is often a faster and more afford­able option.

Cost and Time: Imme­di­ate Care vs. the ER

For many patients, Imme­di­ate Care vis­its typ­i­cal­ly involve a copay or deductible, often aver­ag­ing between $50 and $150 depend­ing on insur­ance cov­er­age. Emer­gency room vis­its are sig­nif­i­cant­ly more expen­sive and can cost sev­er­al times more for sim­i­lar non-emer­gent conditions.

Time mat­ters too. Patients at Duly Imme­di­ate Care Cen­ters are seen quick­ly, with an aver­age wait time of 30 min­utes or less, com­pared to sev­er­al hours for many ER visits.

Care That Fits Your Real Life

When symp­toms come on sud­den­ly, get­ting time­ly care mat­ters. Duly Imme­di­ate Care Cen­ters make it easy to get the care you need with:

• Con­ve­nient loca­tions close to home
• Walk-in and online sched­ul­ing options
• Aver­age wait times of 30 min­utes or less
• Costs that are sig­nif­i­cant­ly low­er than an ER visit

Walk in or sched­ule online today to get care on your terms.

Find an Imme­di­ate Care Near You