Billing & Finance

To pay your bill online, please click here.

Please review your billing state­ments and con­tact Cus­tomer Ser­vice if you believe that your state­ment is not cor­rect, need an expla­na­tion of the state­ment or wish to pro­vide us with updat­ed infor­ma­tion. Click here for a guide to under­stand­ing your billing statement.

Con­tact Cus­tomer Ser­vice if you can­not pay your bal­ance in full. For faster ser­vice, please pro­vide Cus­tomer Ser­vice your account number.

Your first state­ment will be sent to you with­in 30 days after the date your ser­vice was pro­vid­ed. The state­ment will iden­ti­fy what was billed to your insur­ance and what pay­ments are your respon­si­bil­i­ty. For your con­ve­nience, we accept most major cred­it cards, per­son­al checks and cash. Pay­ment can be made at your doctor’s office or sent to the address below. Cred­it card pay­ments may also be made by con­tact­ing Cus­tomer Ser­vice at (630) 942‑7998.

Pay­ment address:
Duly Health and Care
15921 Col­lec­tions Cen­ter Dri­ve
Chica­go, IL 60693

When you con­tact Cus­tomer Ser­vice please have your account num­ber ready. This will help the Cus­tomer Ser­vice rep­re­sen­ta­tive access your account more quick­ly. The invoice num­ber is in the upper right of your state­ment and the account num­ber is on the right under the coupon section.

Billing FAQ’s

If I have ques­tions regard­ing my bill who can I call?

Please con­tact our Cus­tomer Ser­vice Depart­ment.
Phone: (630) 942‑7998
Hours: Mon­day – Fri­day, 8:00 am – 4:30 pm

Is this sur­vey from Press Ganey legit?

Please click here to learn more about our part­ner­ship with the nation’s lead­ing health­care mea­sure­ment company.

How will I know if I have a co-payment?

When the health plan shares this ben­e­fit lev­el detail with us, we will ask for your co-pay­ment at the time of the ser­vice. How­ev­er, if the plan does not pro­vide this infor­ma­tion to us in advance, we will bill you for these charges after we receive an expla­na­tion of ben­e­fits from your insurance.

What if I can­not pay my bill in full?

There may be times when you can­not pay your total bal­ance in one pay­ment. Our cus­tomer ser­vice rep­re­sen­ta­tives will make every effort to work with you to come up with a pay­ment arrange­ment. Please con­tact Cus­tomer Ser­vice at (630) 942‑7998 to assist you with a pay­ment plan.

When is pay­ment of my bill expected?

With the excep­tion of co-pay­ment amounts which are due at the time of ser­vice, we expect pay­ment in full with­in 21 days after you receive your statement.

What if I don’t have health insurance?

If you do not have health insur­ance, we require pay­ment at the time of ser­vice for in-office and sur­gi­cal care, phys­i­cal and occu­pa­tion­al ther­a­py vis­its, and oth­er in-office care. If you have ques­tions regard­ing our pay­ment sched­ule pol­i­cy, please con­tact Cus­tomer Ser­vice at (630) 942‑7998.

Which meth­ods can I use to pay my bill (check, cash, cred­it card)?

Duly Health and Care accepts pay­ments made by cash, check, mon­ey order, or cred­it card. We accept the fol­low­ing cred­it cards:

  • Visa
  • Mas­ter­Card
  • Amer­i­can Express
  • Dis­cov­er

Pay­ments may be made:

  • By Mail: Use the return enve­lope that came with your billing state­ment to make a pay­ment by check, mon­ey order or cred­it card.
  • In Per­son: You can make a pay­ment in your physician’s office.
  • By Phone: Cred­it card pay­ments can be made by call­ing Cus­tomer Ser­vice at (630) 942‑7998.
  • Online: You can make a pay­ment via our online por­tal, click here.

Why am I being billed when I have insurance?

Many insur­ance com­pa­nies have amounts which the patient must pay. These are called deductible, co-pay­ments or co-insur­ance payments.

Deductible – A deductible is a set dol­lar amount that you pay before your insur­ance begins to pay its por­tion of the charges.

Coin­sur­ance – A coin­sur­ance is a per­cent­age of the charge that you pay while the insur­ance com­pa­ny pays the remain­ing percentage.

Co-pay­ment – A co-pay­ment is a set dol­lar amount that you must pay when you receive care in cer­tain set­tings such as your doctor’s office, phys­i­cal or occu­pa­tion­al ther­a­py depart­ment, the emer­gency room or sur­gi­cal cen­ter. If you have a co-pay­ment it is due when you check-in for your office vis­it or phys­i­cal or occu­pa­tion­al ther­a­py service.

When you owe a deductible or coin­sur­ance amount we will bill you after your insur­ance com­pa­ny has processed your claims and paid their por­tion of the charges. We expect pay­ment in full with­in 21 days after you receive your statement.