To pay your bill online, please click here.
Please review your billing statements and contact Customer Service if you believe that your statement is not correct, need an explanation of the statement or wish to provide us with updated information. Click here for a guide to understanding your billing statement.
Contact Customer Service if you cannot pay your balance in full. For faster service, please provide Customer Service your account number.
Your first statement will be sent to you within 30 days after the date your service was provided. The statement will identify what was billed to your insurance and what payments are your responsibility. For your convenience, we accept most major credit cards, personal checks and cash. Payment can be made at your doctor’s office or sent to the address below. Credit card payments may also be made by contacting Customer Service at (630) 942‑7998.
Duly Health and Care
15921 Collections Center Drive
Chicago, IL 60693
When you contact Customer Service please have your account number ready. This will help the Customer Service representative access your account more quickly. The invoice number is in the upper right of your statement and the account number is on the right under the coupon section.
If I have questions regarding my bill who can I call?
Please contact our Customer Service Department.
Phone: (630) 942‑7998
Hours: Monday – Friday, 8:00 am – 4:30 pm
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How will I know if I have a co-payment?
When the health plan shares this benefit level detail with us, we will ask for your co-payment at the time of the service. However, if the plan does not provide this information to us in advance, we will bill you for these charges after we receive an explanation of benefits from your insurance.
What if I cannot pay my bill in full?
There may be times when you cannot pay your total balance in one payment. Our customer service representatives will make every effort to work with you to come up with a payment arrangement. Please contact Customer Service at (630) 942‑7998 to assist you with a payment plan.
When is payment of my bill expected?
With the exception of co-payment amounts which are due at the time of service, we expect payment in full within 21 days after you receive your statement.
What if I don’t have health insurance?
If you do not have health insurance, we require payment at the time of service for in-office and surgical care, physical and occupational therapy visits, and other in-office care. If you have questions regarding our payment schedule policy, please contact Customer Service at (630) 942‑7998.
Which methods can I use to pay my bill (check, cash, credit card)?
Duly Health and Care accepts payments made by cash, check, money order, or credit card. We accept the following credit cards:
- American Express
Payments may be made:
- By Mail: Use the return envelope that came with your billing statement to make a payment by check, money order or credit card.
- In Person: You can make a payment in your physician’s office.
- By Phone: Credit card payments can be made by calling Customer Service at (630) 942‑7998.
- Online: You can make a payment via our online portal, click here.
Why am I being billed when I have insurance?
Many insurance companies have amounts which the patient must pay. These are called deductible, co-payments or co-insurance payments.
Deductible – A deductible is a set dollar amount that you pay before your insurance begins to pay its portion of the charges.
Coinsurance – A coinsurance is a percentage of the charge that you pay while the insurance company pays the remaining percentage.
Co-payment – A co-payment is a set dollar amount that you must pay when you receive care in certain settings such as your doctor’s office, physical or occupational therapy department, the emergency room or surgical center. If you have a co-payment it is due when you check-in for your office visit or physical or occupational therapy service.
When you owe a deductible or coinsurance amount we will bill you after your insurance company has processed your claims and paid their portion of the charges. We expect payment in full within 21 days after you receive your statement.