Billing & Finance

At Duly Health and Care, we’re com­mit­ted to mak­ing every part of your expe­ri­ence sim­ple, trans­par­ent, and sup­port­ive — includ­ing how you receive and man­age your med­ical bills. Our goal is to pro­vide clear com­mu­ni­ca­tion, flex­i­ble pay­ment options, and help when you need it.

Billing Com­mu­ni­ca­tion

You can expect to receive your billing infor­ma­tion through the method that works best for you:

• MyChart: View state­ments, set up paper­less billing, and pay bal­ances secure­ly online.

• Email, Text, or MyChart Noti­fi­ca­tions: Sign up in MyChart to receive bill noti­fi­ca­tions digitally.

• Mail: Paper state­ments will con­tin­ue to be sent for patients who pre­fer tra­di­tion­al billing.

Share and ver­i­fy your con­tact infor­ma­tion includ­ing your address, phone num­ber, email address, and insur­ance infor­ma­tion when you sched­ule your appointments. 

Your state­ments and billing noti­fi­ca­tions will be sent to you with­in 30 days of the date of your ser­vice. You can also expect reg­u­lar com­mu­ni­ca­tion from Duly regard­ing your account: 

• Billing State­ments: Issued month­ly for any out­stand­ing bal­ances after insur­ance has processed your claim.

• Pay­ment Reminders: Patients enrolled in Auto Pay or a Pay­ment Plan will receive reminders three days before a sched­uled payment.

• Over­due Notices: If a bal­ance remains unpaid after 30 days, reminder notices will appear on your next statement.

Pay­ing Your Bill

We offer sev­er­al con­ve­nient ways to pay your bill:

• Online: Pay through MyChart anytime.

• By Phone: Call (866) 734‑7680 Mon­day through Fri­day, 8 AM – 5 PM.

• By Mail: Send pay­ment to Duly Health and Care, 15921 Col­lec­tions Cen­ter Dri­ve, Chica­go, IL 60693

• In Per­son: Vis­it any Duly clin­ic loca­tion to make a pay­ment with a team member.

Patient Pay­ment Policy

Our Patient Pay­ment Pol­i­cy is designed to make pay­ment options clear, con­sis­tent, and afford­able for every patient.

• Pay­ment Plans: Patients can set up no-inter­est pay­ment plans for up to 12 months with a $50 min­i­mum month­ly pay­ment, a one-month down pay­ment, and a cred­it card on file.

• Secure Card on File: All pay­ment plans require a valid cred­it, deb­it, or HSA/FSA card on file for auto­mat­ic month­ly pay­ments. Card infor­ma­tion is stored secure­ly and can be updat­ed at any time.

• Pre­ser­vice Pay­ment Plans: For sched­uled pro­ce­dures, patients may be asked to sign a finan­cial agree­ment and pay 50% of the esti­mat­ed cost upfront. The remain­ing bal­ance can be placed on a stan­dard pay­ment plan.

Review our Patient Pay­ment Pol­i­cy and com­mon ques­tions about pay­ments here > 

Finan­cial Sup­port Services 

We under­stand that finan­cial sit­u­a­tions vary. Duly offers:

• Guid­ance from our Billing Cus­tomer Ser­vice Team to help explore pay­ment or financ­ing options that best fit your circumstances.

• A once-in-a-life­time Finan­cial Hard­ship Pro­gram for patients who qual­i­fy based on finan­cial need.

To learn more or to apply for finan­cial assis­tance, please con­tact our Billing Cus­tomer Ser­vice Depart­ment at (866) 734‑7680.

Ques­tions About Your Bill?

Our billing team is here to help.

Insur­ance

Ensur­ing Duly has your most up-to-date insur­ance infor­ma­tion will make nav­i­gat­ing your care eas­i­er. You will be asked to ver­i­fy your insur­ance infor­ma­tion annu­al­ly, or each time you see a new provider with­in our group. This can be man­aged through our elec­tron­ic check-in process as well pri­or to your vis­it. Please vis­it our web­site for the most cur­rent list of insur­ance plans that we accept. To receive the high­est lev­el of ben­e­fits, please check with your health plan by call­ing the num­ber on the back of your insur­ance card to ver­i­fy provider par­tic­i­pa­tion pri­or to sched­ul­ing an appointment.

Paper­less Billing Statements

We’re excit­ed to share that as of August 15, 2024, we will be mov­ing to paper­less billing state­ments to help you more effi­cient­ly receive your bal­ance and state­ments through email or text mes­sages and enable eas­i­er pay­ment options through your MyChart account. If you have a MyChart account, you will begin receiv­ing Paper­less Billing state­ments on 8/15/2024 through email, text mes­sage or app noti­fi­ca­tion based on your MyChart com­mu­ni­ca­tion preferences.

If you would like to update how you receive billing updates, log in to your MyChart account and vis­it Com­mu­ni­ca­tion Pref­er­ences to update your Billing notifications.

If you wish to receive paper state­ments, log in to your MyChart account and vis­it the Billing Sum­ma­ry to dis­able the Paper­less Pref­er­ences. Spe­cif­ic instruc­tions on how to update your com­mu­ni­ca­tions pref­er­ences are avail­able here.

If you have any ques­tions about paper­less billing, please con­tact our MyChart Help Desk at 1−855−269−2427.

Billing Esti­mates

We believe that finan­cial well­be­ing is a key com­po­nent of your over­all health. We have imple­ment­ed new tools that allow our team mem­bers to pro­vide you with an esti­mate for most ser­vices. Our care teams will pro­vide an esti­mate for most ser­vices that are sched­uled as a result of your vis­it (test­ing, pro­ce­dures, etc.). This esti­mate is based on your insur­ance cov­er­age and real time elec­tron­ic com­mu­ni­ca­tion (adju­di­ca­tion) that we have with your insur­ance com­pa­ny, it is crit­i­cal that your insur­ance infor­ma­tion is up to date in order to pro­vide you with cor­rect details.

Learn more about Billing Estimates >

Pay­ment Plan Terms

We offer pay­ment plans for patients who are not able to pay their bal­ance in full. Our team will work with you to set up a pay­ment plan.

Pay­ment plans will be estab­lished based on the total patient bal­ance out­stand­ing. The repay­ment terms will be estab­lished based on account bal­ance and patient finan­cial capa­bil­i­ties. Pay­ment plans can be set up on MyChart or by con­tact­ing Cus­tomer Ser­vice at 866−734−7680. Patients may be eli­gi­ble for finan­cial hard­ship assis­tance, to be con­sid­ered please con­tact Cus­tomer Ser­vice at 866−734−7680.

Missed Appoint­ment Policy

In cas­es where you are not able to make your sched­uled appoint­ment, we ask for the cour­tesy of at least 24 hours can­cel­la­tion of the appoint­ment so that we can make the time avail­able to anoth­er patient seek­ing care. Begin­ning July 1, 2024, you may be charged a $50 missed appoint­ment fee for clin­ic appoint­ments or a $125 missed pro­ce­dure fee for procedures.