As the coronavirus (COVID-19) continues to spread in the U.S. and across the globe, Duly Health and Care is following the latest developments and recommendations from the Centers for Disease Control and Prevention (CDC), Illinois Department of Public Health (IDPH) and other key health organizations. Our most important priority is keeping our patients, employees and physicians safe. We have a task force comprised of physician and administrative leaders who are meeting daily to ensure that we are addressing concerns and taking necessary steps to limit spread within our communities.
If you are feeling well, we hope you will continue to attend your appointments and procedures as regularly scheduled. If you are exhibiting flu-like or respiratory illness symptoms, please call us in advance if your visit is routine. If you have an elective visit or test scheduled, we may ask you to consider rescheduling your appointment(s) for when you are feeling well.
COVID-19 Exposure, Illness and Testing
If you’re experiencing symptoms of respiratory illness, such as fever, coughor shortness of breath or have had exposure to someone with a confirmed or suspected case of coronavirus (COVID-19), our team is equipped to test for COVID-19 and manage your condition. Please take the following steps for testing and to limit the spread:
Step 1 — Limit the spread
- Stay at home. Most people with COVID-19 experience mild illness and recover at home. Don’t leave your home, except to get medical care.
- Isolate yourself as much as possible from others in your home. As much as you can, stay in a specific room and if possible, use a separate bathroom from other people and pets in your home.
- Help protect people in your home and community. Follow these steps to help prevent the spread of COVID-19 if you are sick or have been exposed.
- Wear a mask over your nose and mouth.
- Cover your coughs and sneezes.
- Clean your hands often.
- Avoid sharing personal items such as dishes, drinking glasses, utensils, towels or bedding. Wash these items often.
- Clean all “high-touch” surfaces frequently, such as counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables.
Step 2 — Stay in touch with your doctor
- Call ahead. Before visiting any of our clinic locations, call 1−888−693−6437, choose option 3 to be connected with a nurse who will speak with you about your symptoms and inform you on next steps
- If you are experiencing symptoms, call before you seek medical care. If you are having any trouble breathing, or have any other emergency warning signs, seek care immediately.
- Connect with your primary care provider. Schedule a COVID-19 Screening Video Visit online or submit an E‑Visit to your primary care provider via MyDMGHealth (MyChart) to discuss symptoms and order a COVID-19 test. Your care team will give you care instructions as well as an order to schedule a COVID-19 test at one of our testing facilities..
- If you do not have a Duly primary care provider, now is a great time to establish with one of our physicians. Click here to find a primary care provider that best meets your needs.
Step 3 — Plan your test
- Find a testing location. Testing is available at all Duly Health and Care Labs or at our conveniently located drive-thru clinics. Click here to view location and hours.
- You will need to request a COVID-19 testing order prior to arriving to a testing location. You can do this by logging onto your MyChart account and clicking on the COVID Testing section. Follow the instructions to obtain an order for a test. Don’t have a MyChart account? No problem. Sign up today.
Step 4 — Wait for your results and rest at home
- Receiving test results. Our care team will provide information on how and when to expect your test results. You will receive a notification through your MyDMGHealth (MyChart) account when your results and additional instructions are available.
- Stay at home until it is safe to end isolation. Follow your provider’s and the local health department’s guidance to reduce the spread. Find the CDC’s recommendations on ending home isolation and when you can be around others here.
What Duly is Doing to Ensure Patient Safety:
We are taking all necessary precautions to ensure the health and safety of our patients, providers and employees. We continue to update our clinical protocols based on the latest recommendations from the Centers for Disease Control & Prevention (CDC), Illinois Department of Public Health (IDPH) and other key health organizations.
Our providers and employees are well-trained in infection control best practices, including the effective use of personal protective equipment such as masks, gloves and goggles. We continue to ensure that all areas within our clinic locations are cleaned regularly with cleaning products that have been approved by the EPA as effective against coronavirus (COVID-19). We have implemented a thorough screening process and clinical pathway that allows us to quickly isolate anyone experiencing potential coronavirus symptoms.
We can’t wait to see you smile, but for now, you still need to wear a mask in our facilities. Per Illinois Department of Public Health guidelines, face masks are still required in healthcare settings, even if you have been fully vaccinated for COVID-19.
To protect the safety of our patients, employees and the community, several of our clinic locations are no longer be offering in-clinic appointments. If there is a change of location for your upcoming appointment, your providers’ office will provide you with an update via MyChart or phone.
Virtual Healthcare Options
We are offering our patients additional options to continue to receive care with their providers; we have increased our e‑visit and video visit capabilities. Virtual healthcare appointments are available for sick and well visits with primary care and specialty providers. Call your providers office or click here to schedule virtual healthcare appointments with your providers.
Visitor Update as of December 28, 2021:
All care companions must wait in the car unless clinical assistance is required. For those undergoing a procedure or surgery, our care team will provide timely updates, as well as instructions for when the care companion can enter the clinic. For pediatrics, one care companion along with only those children who are seeing a provider that day will be permitted in the clinic.
Express Care & Immediate Care Centers Update:
To ensure the safety of our patients and team members, patients will need an appointment to be seen at our Express Care and Immediate Care Centers, effective Sunday, December 26, 2021. Although we’re no longer accepting walk-ins, these locations have appointments available seven-days-a-week. Schedule an appointment online through our Care Navigator, via MyChart or by calling 1−888−693−6437.
Duly Health and Care is offering the Roche COVID-19 antibody test for patients. We are the first outpatient medical group to obtain this test nationally. The Roche test is the most accurate antibody test available, with a high sensitivity that approaches 100% that provides us with the best results possible.
If you would like to get an antibody test, please call your primary care provider. Your physician will need to order the test for you and will talk with you about your current health history and symptoms to confirm the antibody test is the right test for you at this time. Your physician will also direct you to the best Duly Health and Care location near you for testing.
Medical Records Requests
To protect you, our patients and our staff, we recommend requesting your medical records be sent securely via e‑mail or mailed to a preferred address instead of in-person pick-up for paper copies.
For questions or concerns regarding medical record pick-up, please call (630) 873‑8748, Monday through Friday, 8AM – 5PM.