COVID-19 Updates

As the coro­n­avirus (COVID-19) con­tin­ues to spread in the U.S. and across the globe, Duly Health and Care is fol­low­ing the lat­est devel­op­ments and rec­om­men­da­tions from the Cen­ters for Dis­ease Con­trol and Pre­ven­tion (CDC), Illi­nois Depart­ment of Pub­lic Health (IDPH) and oth­er key health orga­ni­za­tions. Our most impor­tant pri­or­i­ty is keep­ing our patients, employ­ees and physi­cians safe. We have a task force com­prised of physi­cian and admin­is­tra­tive lead­ers who are meet­ing dai­ly to ensure that we are address­ing con­cerns and tak­ing nec­es­sary steps to lim­it spread with­in our communities.

If you are feel­ing well, we hope you will con­tin­ue to attend your appoint­ments and pro­ce­dures as reg­u­lar­ly sched­uled. If you are exhibit­ing flu-like or res­pi­ra­to­ry ill­ness symp­toms, please call us in advance if your vis­it is rou­tine. If you have an elec­tive vis­it or test sched­uled, we may ask you to con­sid­er resched­ul­ing your appointment(s) for when you are feel­ing well.

COVID-19 Expo­sure, Ill­ness and Testing

If you’re expe­ri­enc­ing symp­toms of res­pi­ra­to­ry ill­ness, such as fever, cough​or short­ness of breath or have had expo­sure to some­one with a con­firmed or sus­pect­ed case of coro­n­avirus (COVID-19), our team is equipped to test for COVID-19 and man­age your con­di­tion. Please take the fol­low­ing steps for test­ing and to lim­it the spread:

Step 1 — Lim­it the spread

• Stay at home. Most peo­ple with COVID-19 expe­ri­ence mild ill­ness and recov­er at home. Don’t leave your home, except to get med­ical care.
• Iso­late your­self as much as pos­si­ble from oth­ers in your home. As much as you can, stay in a spe­cif­ic room and if pos­si­ble, use a sep­a­rate bath­room from oth­er peo­ple and pets in your home.
• Help pro­tect peo­ple in your home and com­mu­ni­ty. Fol­low these steps to help pre­vent the spread of COVID-19 if you are sick or have been exposed.
  • Wear a mask over your nose and mouth.
  • Cov­er your coughs and sneezes.
  • Clean your hands often.
  • Avoid shar­ing per­son­al items such as dish­es, drink­ing glass­es, uten­sils, tow­els or bed­ding. Wash these items often.
  • Clean all ​“high-touch” sur­faces fre­quent­ly, such as coun­ters, table­tops, door­knobs, bath­room fix­tures, toi­lets, phones, key­boards, tablets, and bed­side tables.

Step 2 — Stay in touch with your doctor

• Call ahead. Before vis­it­ing any of our clin­ic loca­tions, call 1−888−693−6437, choose option 3 to be con­nect­ed with a nurse who will speak with you about your symp­toms and inform you on next steps
  • If you are expe­ri­enc­ing symp­toms, call before you seek med­ical care. If you are hav­ing any trou­ble breath­ing, or have any oth­er emer­gency warn­ing signs, seek care immediately.
• Con­nect with your pri­ma­ry care provider. Sched­ule a COVID-19 Screen­ing Video Vis­it online or sub­mit an E‑Visit to your pri­ma­ry care provider via MyD­MGHealth (MyChart) to dis­cuss symp­toms and order a COVID-19 test. Your care team will give you care instruc­tions as well as an order to sched­ule a COVID-19 test at one of our test­ing facil­i­ties..
  • If you do not have a Duly pri­ma­ry care provider, now is a great time to estab­lish with one of our physi­cians. Click here to find a pri­ma­ry care provider that best meets your needs.

Step 3 — Plan your test

• Find a test­ing loca­tion. Test­ing is avail­able at all Duly Health and Care Labs or at our con­ve­nient­ly locat­ed dri­ve-thru clin­ics. Click here to view loca­tion and hours.
  • You will need to request a COVID-19 test­ing order pri­or to arriv­ing to a test­ing loca­tion. You can do this by log­ging onto your MyChart account and click­ing on the COVID Test­ing sec­tion. Fol­low the instruc­tions to obtain an order for a test. Don’t have a MyChart account? No prob­lem. Sign up today.

Step 4 — Wait for your results and rest at home

• Receiv­ing test results. Our care team will pro­vide infor­ma­tion on how and when to expect your test results. You will receive a noti­fi­ca­tion through your MyD­MGHealth (MyChart) account when your results and addi­tion­al instruc­tions are available.
• Stay at home until it is safe to end iso­la­tion. Fol­low your provider’s and the local health depart­men­t’s guid­ance to reduce the spread. Find the CDC’s rec­om­men­da­tions on end­ing home iso­la­tion and when you can be around oth­ers here.

What Duly is Doing to Ensure Patient Safety:

We are tak­ing all nec­es­sary pre­cau­tions to ensure the health and safe­ty of our patients, providers and employ­ees. We con­tin­ue to update our clin­i­cal pro­to­cols based on the lat­est rec­om­men­da­tions from the Cen­ters for Dis­ease Con­trol & Pre­ven­tion (CDC), Illi­nois Depart­ment of Pub­lic Health (IDPH) and oth­er key health organizations.

Clin­i­cal Protocols

Our providers and employ­ees are well-trained in infec­tion con­trol best prac­tices, includ­ing the effec­tive use of per­son­al pro­tec­tive equip­ment such as masks, gloves and gog­gles. We con­tin­ue to ensure that all areas with­in our clin­ic loca­tions are cleaned reg­u­lar­ly with clean­ing prod­ucts that have been approved by the EPA as effec­tive against coro­n­avirus (COVID-19). We have imple­ment­ed a thor­ough screen­ing process and clin­i­cal path­way that allows us to quick­ly iso­late any­one expe­ri­enc­ing poten­tial coro­n­avirus symptoms.

Mask Guid­ance

For the con­tin­ued pro­tec­tion and safe­ty of our patients and staff, we ask that patients con­tin­ue to be masked in our facil­i­ties. While the CDC has made an update to the mask­ing guid­ance in health­care facil­i­ties, the exec­u­tive order sup­port­ing mask­ing remains in place in the state of Illi­nois. Our cur­rent pol­i­cy is in com­pli­ance with local guidelines.

Click here for more details on how we are pro­vid­ing in-office care safely.

Loca­tion Updates

To pro­tect the safe­ty of our patients, employ­ees and the com­mu­ni­ty, sev­er­al of our clin­ic loca­tions are no longer be offer­ing in-clin­ic appoint­ments. If there is a change of loca­tion for your upcom­ing appoint­ment, your providers’ office will pro­vide you with an update via MyChart or phone.

Vir­tu­al Health­care Options

We are offer­ing our patients addi­tion­al options to con­tin­ue to receive care with their providers; we have increased our e‑visit and video vis­it capa­bil­i­ties. Vir­tu­al health­care appoint­ments are avail­able for sick and well vis­its with pri­ma­ry care and spe­cial­ty providers. Call your providers office or click here to sched­ule vir­tu­al health­care appoint­ments with your providers.

Anti­body Testing

Duly Health and Care is offer­ing the Roche COVID-19 anti­body test for patients. We are the first out­pa­tient med­ical group to obtain this test nation­al­ly. The Roche test is the most accu­rate anti­body test avail­able, with a high sen­si­tiv­i­ty that approach­es 100% that pro­vides us with the best results possible.

If you would like to get an anti­body test, please call your pri­ma­ry care provider. Your physi­cian will need to order the test for you and will talk with you about your cur­rent health his­to­ry and symp­toms to con­firm the anti­body test is the right test for you at this time. Your physi­cian will also direct you to the best Duly Health and Care loca­tion near you for testing.

Learn more about why COVID-19 anti­body test­ing is impor­tant and what we can learn from it.

Med­ical Records Requests

To pro­tect you, our patients and our staff, we rec­om­mend request­ing your med­ical records be sent secure­ly via e‑mail or mailed to a pre­ferred address instead of in-per­son pick-up for paper copies.

For ques­tions or con­cerns regard­ing med­ical record pick-up, please call (630) 873‑8748, Mon­day through Fri­day, 8AM – 5PM.