Patient Resources

We are excit­ed to be your part­ner for med­ical care. As a Duly Health and Care patient, you have access to over 900 physi­cians in more than 50 clin­i­cal spe­cial­ties. From pri­ma­ry care for the whole fam­i­ly to expert spe­cial­ty care, we are equipped to diag­nose and treat your med­ical needs, large and small. We have prac­tice sites across over 150 loca­tions through­out the Mid­west, mak­ing access to care easy and con­ve­nient for you.
 

What to Expect

It can be hard to keep up with the changes in health­care today, but at Duly our focus remains con­stant — pro­vid­ing the high­est qual­i­ty med­ical care avail­able. This is why every aspect of your care is thought­ful­ly designed by physi­cians who know and care for you.

Our physi­cians know that trust is earned, com­pas­sion is non-nego­tiable and that the only bot­tom line worth car­ing about is whether we’ve helped you and your fam­i­ly live health­i­er, hap­pi­er lives. We are lead­ing the way by lis­ten­ing to you.

Pri­ma­ry Care

With exper­tise in inter­nal med­i­cine and fam­i­ly med­i­cine, you are sure to find a doc­tor you trust to be your part­ner in health. Our physi­cians take a com­pre­hen­sive approach to the pre­ven­tion, diag­no­sis and treat­ment of dis­eases in adults. Learn more about our pri­ma­ry care team >

Our pedi­a­tri­cians care for the phys­i­cal, men­tal and emo­tion­al well-being of your child through every stage of their devel­op­ment. We offer pre­ven­tive care for healthy chil­dren, as well as ear­ly detec­tion and man­age­ment of a vari­ety of pedi­atric issues, includ­ing behav­ioral and func­tion­al dif­fi­cul­ties, and devel­op­men­tal dis­or­ders. Learn more about our pediatricians >

Spe­cial­ty Care

Our board-cer­ti­fied spe­cial­ists are lead­ers in inno­v­a­tive care. With advanced clin­i­cal train­ing and sub-spe­cial­ty exper­tise, our spe­cial­ty care team offers advanced treat­ment options includ­ing some of the most lead­ing-edge sur­gi­cal advance­ments and ther­a­pies — com­plete­ly tai­lored to your indi­vid­ual needs and health-relat­ed goals. Our physi­cians col­lab­o­rate across spe­cial­ties to devel­op a care plan cen­tered around what is best for you. Learn more about our spe­cial­ty services >

Imme­di­ate Care

We know ill­ness and injury don’t con­sult your sched­ule, so we’ve made room in ours to make sure you can be seen on short notice, close to home or on the go. With same-day appoint­ments, imme­di­ate care cen­ters and vir­tu­al vis­its, access to care has nev­er been more con­ve­nient. Learn more about our same-day care options >

Con­tact Us

Our team is avail­able to answer your ques­tions and help direct your care, please reach out to the appro­pri­ate team below.

Sched­ul­ing - Sched­ule online or call our main sched­ul­ing phone num­ber at 1 – 888-DulyNow

MyChart Ques­tions — 1−855−269−2427

Billing Cus­tomer Ser­vice - 1−866−734−7680

Patient Expe­ri­ence & Feed­back — Email patientexperience@​duly.​com or call 1−630−456−7484

Med­ical Records Request Ques­tions — 1−866−587−6274

Com­pli­ance Hot­line — 1−630−545−7600

Request­ing Med­ical Records

Please note that some of the infor­ma­tion you are request­ing may be avail­able online in our patient por­tal, the Duly Health and Care app/​MyChart. To have a copy of your med­ical records sent to Duly Health and Care from anoth­er provider or facil­i­ty, please con­tact that provider directly.

Duly Health and Care is unable to release records for Edward-Elmhurst Health­care. Please con­tact Edward-Elmhurst direct­ly for records relat­ed to your care received at either of those hos­pi­tals, or from EEH (Edward Elmhurst Hos­pi­tal) providers. For more infor­ma­tion, check out our web­site, Med­ical Record Requests or for ques­tions, call us at 1−630−873−8748.

Med­ica­tion Pre­scrip­tions and Refills

We strive to address your med­ica­tion needs dur­ing your appoint­ments. We will ver­i­fy the med­ica­tions that you are cur­rent­ly tak­ing at each vis­it. If you need a refill, please allow 3 days for the refill to be com­plet­ed. In some cas­es, it may take longer if our office is wait­ing for an approval or a response from your insur­ance com­pa­ny. Reg­u­lar and peri­od­ic vis­its as rec­om­mend­ed by your provider will help make this process more seam­less and are nec­es­sary for ongo­ing med­ica­tion refills.

Noti­fi­ca­tion regard­ing lab results

Duly Health and Care is com­mit­ted to ensur­ing all our patients have the best access to their med­ical infor­ma­tion. Results from tests per­formed or col­lect­ed at Duly Health and Care loca­tions will be released to the Duly Health and Care (MyChart) app as soon as they are received. In some cas­es, results may be avail­able pri­or to clin­i­cal care teams being able to review those results. Rest assured, the care team will review all results and com­mu­ni­cate any fol­low-up instruc­tions. Lab results are returned at dif­fer­ent rates depend­ing on pro­cess­ing time, but it is not uncom­mon for these to take sev­er­al days. Should there be any ques­tions or con­cerns about the results, please log in to MyChart, nav­i­gate to Mes­sages, choose the ​“Ask A Med­ical Ques­tion” mes­sage, and route the mes­sage to the provider who ordered the test.

Duly Health and Care app/​MyChart Messages

Exchang­ing mes­sages with your care team through the app is a con­ve­nient way to com­mu­ni­cate for non-urgent med­ical needs. This tool can be used for sim­ple ques­tions about test results, med­ica­tion refills and ques­tions about your recent vis­it. This tool should not be used for urgent issues, med­ical care or in replace­ment of a vis­it. MyChart mes­sages with your physi­cian may be eli­gi­ble for billing. Learn more about Med­ical Care Through MyChart messages.

Form Com­ple­tion

Please allow 5 busi­ness days for com­ple­tion of forms (FMLA (Fam­i­ly Med­ical Leave Act), patient assis­tance, etc.).

Con­tact Us

Sched­ul­ing — Sched­ule online or call 1 – 888-DulyNow